JOHN MICHAEL MARTIN
San Diego,CA
Summary
Quality Assurance leader with 27+ years of experience delivering high-quality software across web, mobile, enterprise platforms, and complex transaction systems. Proven ability to lead international QA teams of testers, helped develop large-scale test strategies, and manage end-to-end testing for integrated ecosystems including mobile applications, web platforms, cloud infrastructure, and transit fare collection systems. Experienced in Agile/Scrum and waterfall environments with a strong focus on process optimization, defect reduction, and cross-functional collaboration to ensure reliable, high-performing products.
Overview
27
27
years of professional experience
1
1
Certification
Work History
QA Lead
Qualitest Contracted To: Cubic Transportation Systems
San Diego
11.2022 - Current
- Involved and helped lead the testing of a large-scale transit fare collection system supporting mobile applications, web platforms, hardware devices, and backend systems.
- Led international QA teams of testers through the 3 + years (team sizes ranging from 4–9 members).
- Coordinated testing activities with client teams to perform functional, integration, and system testing for transit fare platforms.
- Led the creation of 1,600+ business rule test cases supporting updates to the transportation fare system.
- Conducted end-to-end testing across the fare collection ecosystem, including:
- Transit fare cards
- Bus and gate validators
- Ticket vending machines
- Traveler website
- Mobile ticketing applications
- Customer Relationship Management (CRM) systems
- Facilitated daily coordination meetings with contractors and client testing team to track progress, resolve issues, and maintain testing timelines.
- Ensured testing coverage across both frontend and backend components to validate system integration and payment processing accuracy.
QA Lead
Qualitest Contracted To: Treeline
San Diego
08.2021 - 11.2022
- Led QA testing efforts for mobile applications in an Agile development environment.
- Managed a team of 7 local and international QA testers performing manual testing for iOS and Android applications.
- Developed and executed comprehensive test plans and test cases ensuring validation of business and technical requirements.
- Identified, documented, and tracked software defects to improve product functionality and user experience.
- Collaborated with product managers, developers, and stakeholders to review user stories and technical requirements.
- Provided QA insights that improved test coverage and defect resolution during development cycles.
- Contract
Platform Engineer
Claritas
San Diego, CA
01.2019 - 01.2021
- Supported platform reliability and production stability across enterprise software systems.
- Monitored customer usage across multiple software platforms hosted in Microsoft Azure and AWS environments.
- Utilized dashboards and log analysis to identify performance issues and recurring system errors.
- Managed production incident response, coordinating resolution from escalation through deployment fixes.
- Communicated incident status and resolution updates to technical teams and company leadership.
- Partnered with operations teams to maintain platform stability and ensure minimal disruption to external users.
- Oversaw bi-monthly software and data deployment releases.
Test Product Manager
Claritas
San Diego, CA
01.2013 - 01.2019
- Managed testing initiatives and coordinated QA activities across multiple development teams.
- Delegated and prioritized QA tasks within Agile Scrum teams, ensuring delivery of testing milestones on schedule.
- Developed and maintained test plans and test cases for desktop and web-based software platforms.
- Coordinated communication between software development, product management, data development, and leadership teams.
- Tracked and managed defects using JIRA, PVCS Tracker, and Quality Center.
- Reported testing progress and quality metrics to project and product management.
- Frequently filled in for Scrum Master, Product Manager, and Project Manager roles during organizational transitions.
QA Team Lead
Claritas
San Diego, CA
01.2007 - 01.2013
- Led international QA teams responsible for testing multiple software products.
- Managed a remote international QA team of 4–9 testers supporting multiple concurrent projects.
- Developed test strategies, defined project testing scope, and estimated testing effort.
- Assigned testing responsibilities and monitored project progress to ensure on-time delivery.
- Conducted regular QA team meetings to review testing progress and resolve issues.
- Mentored and trained junior QA analysts to improve testing quality and technical skills.
Senior QA Analyst
Claritas
San Diego, CA
01.2003 - 01.2007
- Developed QA testing processes and procedures to improve testing consistency across teams.
- Performed functional, regression, and integration testing for desktop and web applications.
- Mentored junior QA team members and supported onboarding of new testers.
Software Tester
Claritas
San Diego, CA
01.1999 - 01.2003
- Designed and executed acceptance, regression, stress, and functional testing for desktop and web-based products.
- Developed automated test scripts using Rational Robot and Ranorex frameworks.
- Collaborated with development teams to verify defect fixes and improve product reliability.
Education
Master of Science - Geographic & Cartographic Sciences
George Mason University
Fairfax, VABachelor of Science - Geography & Environmental Studies
Radford University
Radford, VASkills
- Quality Assurance & Testing
- Manual Testing
- Functional Testing
- Integration Testing
- Regression Testing
- End-to-End System Testing
- Test Strategy & Test Plan Development
- Test Case Design
- Defect Tracking & Root Cause Analysis
- Tools & Platforms:
- Micro Focus Quality Center / ALM
- JIRA
- TestRail
- Rational Robot
- Ranorex
- PVCS Tracker
- Confluence
- Microsoft Project
- Cloud & Infrastructure
- Microsoft Azure
- Amazon Web Services (AWS)
- Data & Monitoring
- Oracle
- Microsoft Access
- Geographic Information Systems:
- ArcView GIS
- MapInfo
- IDRISI
- Methodologies:
- Agile / Scrum
- Release Management
- QA Process Improvement
- Cross-Functional Team Leadership
- Test data management
Certification
- Certified ScrumMaster (CSM) – Scrum Alliance
- Microsoft Project – Orange Belt Certification
Timeline
QA Lead
Qualitest Contracted To: Cubic Transportation Systems
11.2022 - Current
QA Lead
Qualitest Contracted To: Treeline
08.2021 - 11.2022
Platform Engineer
Claritas
01.2019 - 01.2021
Test Product Manager
Claritas
01.2013 - 01.2019
QA Team Lead
Claritas
01.2007 - 01.2013
Senior QA Analyst
Claritas
01.2003 - 01.2007
Software Tester
Claritas
01.1999 - 01.2003
Master of Science - Geographic & Cartographic Sciences
George Mason University
Bachelor of Science - Geography & Environmental Studies
Radford University