Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Johnmichael McCaffrey

Medford,NY

Summary

Effective at working with little supervision, and helping others. Computer-savvy and team-oriented with positive and upbeat nature. Multimedia manager, film and TV editor contributing to creative vision, messaging strategies and execution of multimedia assets. Manages multiple projects and deadlines. Tactful and diplomatic while building and developing creative and technical teams. Strong communication skills to collaborate with senior leaders and external partners.

Overview

3
3
years of professional experience

Work History

Associate

Big Lots
Holbrook, NY
09.2018 - 02.2020
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Promoted workplace safety by reporting or mitigating hazards in timely manner.
  • Assisted other team members in navigating large loads.

Customer Service Associate

Party City
Patchogue, NY
09.2016 - 06.2018
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Followed routine maintenance checklist.

Education

Bachelor of Science - Film And Video Production

Hofstra University
Hempstead, NY
05.2022

High School Diploma -

Patchogue-Medford High School
Medford, NY
06.2018

Skills

  • Patient evaluation
  • Result interpretation
  • Conflict Resolution
  • Computer competencies
  • Customer service orientation
  • New hire training
  • Performance improvement
  • Sorting and labeling
  • Safety procedures
  • Preventive and reparative maintenance
  • Staging protocols
  • Project management
  • Project documentation
  • New program installations
  • System updates

Timeline

Associate

Big Lots
09.2018 - 02.2020

Customer Service Associate

Party City
09.2016 - 06.2018

Bachelor of Science - Film And Video Production

Hofstra University

High School Diploma -

Patchogue-Medford High School

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Johnmichael McCaffrey