Johnna Hutcherson
Clarksville,TN
Summary
Dynamic Coach at Walmart Stores, Inc. with a proven track record in employee training and performance management. Expert in conflict resolution and operational efficiency, I foster team collaboration and drive performance improvements. Successfully implemented training programs that enhanced employee effectiveness, contributing to a more productive workplace environment. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
Work History
Front Counter Associate
Pool and Spa Depot
Clarksville, TN
05.2025 - Current
- Responded to customer inquiries regarding store policies, services, and products.
- Greeted customers and answered inquiries in a friendly and professional manner.
- Processed cash payments and credit card transactions in accordance with company policy.
- Maintained a clean and organized front counter area at all times.
- Balanced daily cash register totals according to established procedures.
- Answered phone calls promptly and courteously with professional etiquette.
- Accepted payments via cash, card, and check.
Coach
Walmart Stores, Inc.
Bentonville, AR
03.2005 - 03.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Implemented quality control measures to uphold company standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Northeast High School
Clarksville, TN05-2001
Skills
- Customer service
- Listening
- Quick learner
- Complaint handling
- Regulatory compliance
- Time management
- Data analysis
- Operational efficiency
- Interpersonal communication
- Payment processing
- Point of sale
- Cash handling
- Phone etiquette
- Multitasking Abilities
- Adaptability and flexibility
- Teamwork
- Positive reinforcement
- Attention to detail
- Communication
- Conflict resolution
References
References available upon request.
Timeline
Front Counter Associate
Pool and Spa Depot
05.2025 - Current
Coach
Walmart Stores, Inc.
03.2005 - 03.2025
High School Diploma -
Northeast High School
Similar Profiles
Keith Cole JrKeith Cole Jr
Front Counter at Pool and Spa DepotFront Counter at Pool and Spa Depot
Christopher LeeChristopher Lee
Delivery Driver at Pool And Spa DepotDelivery Driver at Pool And Spa Depot
William PursellWilliam Pursell
Sr. Facilities Project Manager / Director of Construction Field and Active Operations at Occupied Renovations | Capital Construction | Pool and Spa DepotSr. Facilities Project Manager / Director of Construction Field and Active Operations at Occupied Renovations | Capital Construction | Pool and Spa Depot
Emily MatthewsEmily Matthews
RBT at Bloom Therapy Center LLCRBT at Bloom Therapy Center LLC
Dokyoung LeeDokyoung Lee
Technician III at Lg Electronics UsaTechnician III at Lg Electronics Usa