WESTLEY YOUNG
Chicago,IL
Summary
Dynamic and dedicated hospitality professional with extensive experience in specialty coffee, mixology, and customer engagement. Proven ability to craft high-quality beverages while excelling in fast-paced environments and creating memorable guest experiences. Eager to contribute enthusiasm, efficiency, and deep knowledge of coffee to a vibrant café team, fostering a welcoming atmosphere that enhances customer satisfaction and loyalty. Committed to continuous improvement and innovation in service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Counter Associate
Midtown Athletic Club
Chicago, IL
08.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Maintained cleanliness and organization of front counter, enhancing customer experience.
- Assisted in training new staff on procedures and customer interaction protocols.
- Collaborated with team members to optimize workflow and improve service speed.
Game Host
Evolution Casino
01.2021 - 01.2025
- Delivered exceptional customer service by addressing guest inquiries, resolving issues, and ensuring a seamless gaming experience throughout live sessions.
- Fostered a positive and collaborative work environment, encouraging team communication and supporting peers to maintain efficiency and high morale.
- Opened and hosted one of three live game shows, presenting with enthusiasm and professionalism to create an engaging and entertaining atmosphere for players.
Head Barista/Server
Bluestone Lane
01.2022 - 01.2023
- Trained and onboarded new baristas, providing comprehensive guidance on store operations, coffee preparation, and Bluestone Lane systems to ensure consistency across shifts.
- Applied strong technical knowledge of coffee extraction and brew variables, maintaining exceptional beverage quality even during peak service hours.
- Managed daily product rotation, ordering, and inventory tracking to ensure smooth operations, minimize shortages, and keep operations running efficiently.
- Led the team in following Bluestone Lane’s recipes and presentation standards, ensuring every beverage met brand quality expectations and was served in an appealing manner.
- Assisted customers with contactless ordering via digital platforms, providing support when needed, and offering tailored recommendations to enhance the guest experience.
- Enforced strict adherence to health and safety standards, ensuring the café maintained a clean and safe environment for both staff and customers.
Mixologist
Starbucks Reserve Roastery
01.2018 - 01.2022
- Demonstrated integrity, honesty, and in-depth knowledge of the brand’s culture and values, ensuring an elevated and consistent customer experience.
- Provided a unique coffee-forward experience by educating customers on menu items, brewing techniques, roasting processes, and flavor profiles.
- Maintained a calm, professional demeanor during high-volume periods and special events, ensuring smooth operations and customer satisfaction.
- Crafted high-quality beverages, whole bean products, and food items consistently, following precise recipe and presentation standards.
- Recognized with the Partner of the Quarter award for two consecutive years, acknowledging exceptional performance, leadership, and teamwork.
Education
Bachelor of Science - Art Education
Drexel University
Philadelphia, PA06-2028
Skills
- Coffee preparation
- Espresso
- Manual brewing methods
- Latte art
- Mixology
- Cocktail creation
- Customer service
- POS systems
- Inventory management
- Team leadership
- Training
- Cleanliness
- Food safety standards
Certification
Security Certification Top Gun Academy
Certification in Essentials
Certification in Ethics for Security Professionals
Certification in Recognizing Unconscious Bias
CPR Certification Red Cross of America
Timeline
Front Counter Associate
Midtown Athletic Club
08.2025 - Current
Head Barista/Server
Bluestone Lane
01.2022 - 01.2023
Game Host
Evolution Casino
01.2021 - 01.2025
Mixologist
Starbucks Reserve Roastery
01.2018 - 01.2022
Bachelor of Science - Art Education
Drexel University