Najjuma Walupupu
San Francisco,CA
Summary
Customer-focused professional with strong skills in customer service, POS transactions, communication, and teamwork. Skilled at working efficiently in fast-paced environments, staying organized, and supporting smooth daily operations. Known for reliability, adaptability, and a positive attitude while providing friendly service and creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Front Counter Associate
Anthony's Cookies
San Francisco, California
01.2026 - 08.2026
- Took custom cookie orders and confirmed flavors, sizes, and pickup details.
- Processed cash and card payments using point-of-sale register.
- Packaged fresh-baked cookies for carryout and customer pickup.
- Maintained clean display cases, counters, and guest service areas.
- Answered phone inquiries about menu items, store hours, and special orders.
- Restocked cookie display and supplies throughout busy service periods.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Collected feedback from customers to help improve sales and service processes.
- Restocked shelves with cookie supplies to ensure availability for customers. as needed throughout the day.
Catering Assistant
Knight's Catering & Events
San Francisco, California
05.2025 - 12.2025
- Supported catering setup for weddings, banquets, and corporate events.
- Prepared food trays, serving stations, and beverage tables for service.
- Assisted chefs with ingredient prep and kitchen organization.
- Maintained clean work areas, equipment, and dining spaces during events.
- Delivered plated meals and buffet items to guests and event staff.
- Packed, loaded, and transported catering supplies for off-site functions.
- Assisted in setting up and breaking down catering events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Maintained a safe working environment by adhering to safety protocols at all times.
Bakery Associate
Tartine Bakery
San Francisco, California
03.2024 - 11.2024
- Supported dough preparation and ingredient setup for bakery production.
- Handled sales transactions through point-of-sale systems and cash procedures.
- Maintained clean workstations, display cases, and shared equipment after service.
- Assisted bakery staff during busy morning periods to keep service moving.
- Stocked shelves with freshly-baked items as needed throughout day.
- Followed all safety protocols when operating kitchen machinery.
- Assisted Tartine Bakery customers with pastry selections and product questions.
- Provided excellent customer service to foster satisfaction and loyalty.
Café Team Member
Peet's Coffee
Oakland, California
01.2023 - 08.2023
- Prepared Peet's Coffee beverages using standard recipes and beverage ratios
- Operated POS system for orders, payments, and receipt handling
- Restocked coffee, milk, pastries, and retail items throughout shift
- Maintained clean café areas, equipment, and customer seating spaces
- Followed Peet's Coffee food safety and sanitation procedures
- Supported opening and closing tasks for daily café operations
- Built, restocked and cleaned display cases daily to showcase products.
- Ensured food safety standards were met by following proper sanitation procedures.
- Greeted customers in a friendly manner and provided excellent customer service.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA05-2028
Skills
- Customer service
- Group communication
- Time management
- Inventory restocking
- Team contributions
- Sales expertise
- Problem-solving
- Teamwork and collaboration
- Cooking / Beverage preparation
- POS system operation
Timeline
Front Counter Associate
Anthony's Cookies
01.2026 - 08.2026
Catering Assistant
Knight's Catering & Events
05.2025 - 12.2025
Bakery Associate
Tartine Bakery
03.2024 - 11.2024
Café Team Member
Peet's Coffee
01.2023 - 08.2023
Bachelor of Arts - Psychology
San Francisco State University