Johnna McCarthy
Wausau
Summary
Recent BBA graduate with hands-on experience in a variety of customer service roles, seeking opportunities in HR, Project Management, Sales or other opportunities. Skilled in time management, task prioritization, and fast learning. Previous roles as a server, customer care representative, and cashier have honed my ability to manage customer interactions, team collaboration and multitask effectively. Eager to apply my skills and contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
Server
Van Acre
09.2023 - Current
- Cultivated relationships with regular customers and business clientele.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport demonstrating strong multitasking skills.
Server
Tine And Cellar
01.2023 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Patient Service Representative
Eye Clinic Of Wisconsin
05.2022 - 01.2023
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
Associate
Briqs Soft Serve
03.2017 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
BBA - Business Administration
12.2024
Skills
- Exceptional customer service
- Strong time management
- Team collaboration
- Highly dependable
Timeline
Server - Van Acre
09.2023 - Current
Server - Tine And Cellar
01.2023 - 09.2023
Patient Service Representative - Eye Clinic Of Wisconsin
05.2022 - 01.2023
Associate - Briqs Soft Serve
03.2017 - 05.2022
University of Wisconsin, Stevens Point - BBA, Business Administration
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