JOHNNARI HARRIS
Summary
Results-driven business professional with 5+ years of leadership, client relationship management, and healthcare administration experience. Recognized for maintaining customer satisfaction and quality scores above 90% while managing 50–80 customer interactions daily in a fast-paced remote environment. Expert user of Epic EHR since December 2022 with experience resolving complex scheduling, billing, insurance, and account issues. MBA in Healthcare Administration (completed December 2025) with ongoing graduate studies in Human Resources.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Service Representative (Remote)
Sutter Health
San Francisco, CA
12.2022 - Current
- Manage 50–80 inbound customer interactions daily while exceeding service expectations.
- Consistently maintain customer satisfaction and quality scores above 90%.
- Resolve complex billing, scheduling, insurance, benefits, and account concerns with professionalism.
- Utilize Epic EHR to document patient information accurately while ensuring HIPAA compliance.
- Collaborate across multiple departments to resolve escalated issues and improve the customer experience.
- Build trust and long-term relationships through empathy, communication, and problem-solving.
- Facilitated patient scheduling and appointment management using electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Collaborated with healthcare teams to streamline patient intake processes and enhance overall experience.
- Trained new staff on clinic protocols and patient communication best practices to ensure consistency.
Assistant Manager
Dollar General
Rosedale, MS
06.2019 - 07.2022
- Directed daily operations, inventory, merchandising, and cash management.
- Coached and trained employees while supporting operational and sales goals.
- Delivered excellent customer service while ensuring policy and safety compliance.
Education
Graduate Studies, Human Resources
Nova Southeastern University
Davie, FLMaster of Business Administration (MBA) - Healthcare Administration
Delta State University
Cleveland, MS12.2025
Bachelor of Business Administration - Health Care Administration
Delta State University
Cleveland, MS05.2024
Skills
- Account Management
- Customer Success
- Client Retention
- Relationship Building
- Epic EHR
- CRM Systems
- HIPAA
- Microsoft Office
- Google Workspace
- Leadership
- Data Analysis
- Cross-Functional Collaboration
- Process Improvement
Certification
- Team Leadership
- Fraud Prevention
- Product Rotation
Timeline
Patient Service Representative (Remote)
Sutter Health
12.2022 - Current
Assistant Manager
Dollar General
06.2019 - 07.2022
Graduate Studies, Human Resources
Nova Southeastern University
Master of Business Administration (MBA) - Healthcare Administration
Delta State University
Bachelor of Business Administration - Health Care Administration
Delta State University