Joselyne Colindres
Nashua
Summary
Detail-oriented and dependable Medical Receptionist / Patient Service Representative with 8+ years of experience in healthcare and customer-facing roles. Skilled in patient intake, scheduling, insurance verification, chart preparation, and multi-provider coordination. Fluent in English, Spanish, and Portuguese with a strong commitment to patient satisfaction and efficient office operations.
Overview
16
16
years of professional experience
Work History
Patient Service Representative (Remote)
St. Joseph Hospital - Pediatrics
Nashua
09.2021 - Current
- Provide remote patient support for pediatric services, ensuring accurate patient intake and documentation
- Schedule appointments and coordinate care while maintaining HIPAA compliance
- Verify patient demographics, insurance information, and referrals
- Serve as a point of contact for families, addressing questions with professionalism and empathy
Sales Specialist
Fresh Inc.
01.2016 - 08.2022
- Provide product education and support to Sephora store teams
- Communicate sales performance and feedback to account executives
- Track sales goals and adjust strategies based on store volume
Medical Secretary
Neurosurgical Consultants Inc.
Norwood
05.2019 - 08.2020
- Checked in patients and obtained complete medical and insurance information
- Prepared patient charts and assisted physicians with clinical documentation
- Managed schedules for two providers, optimizing appointment flow
- Contacted insurance companies for treatment authorization and eligibility
- Created and maintained patient fee agreements
Cashier
Sephora
11.2012 - 12.2015
- Delivered high-quality customer service and maintained organized sales floors
- Operated registers, handled phone inquiries, and assisted customers
Medical Receptionist
Family Eye Care Center & Optical Gallery
Westford
09.2014 - 12.2014
- Prepared and organized patient charts prior to appointments
- Verified insurance coverage and scheduled follow-up visits
- Assisted patients with questions and ensured smooth front-desk operations
Front Desk Manager
Best Fitness
Nashua
09.2009 - 08.2014
- Supervised front desk operations and trained new employees
- Managed scheduling, filing, inventory, and supply ordering
- Answered multi-line phones and provided translation services as needed
- Maintained a clean, organized, and welcoming environment
Cashier
Victoria's Secret
11.2011 - 07.2014
- Delivered high-quality customer service and maintained organized sales floors
- Operated registers, handled phone inquiries, and assisted customers
Education
High School Diploma -
Nashua High School South
Nashua, NHAssociate Degree - Nursing
Rivier University
Nashua, NHNursing degree - General education coursework
Labouré College
Milton, MASkills
- Patient Check-In & Registration
- Appointment Scheduling & Calendar Management
- Insurance Verification & Authorizations
- Chart Preparation & Medical Records
- EMR/EHR Systems
- Office Administration
- HIPAA Compliance
- Multilingual Communication
- Customer Service Excellence
- Time Management & Attention to Detail
References
Available upon request
Additional Qualifications
- Fluent in English, Spanish, and Portuguese
- Strong communication and interpersonal skills
- Team-oriented with a positive, professional attitude
Timeline
Patient Service Representative (Remote)
St. Joseph Hospital - Pediatrics
09.2021 - Current
Medical Secretary
Neurosurgical Consultants Inc.
05.2019 - 08.2020
Sales Specialist
Fresh Inc.
01.2016 - 08.2022
Medical Receptionist
Family Eye Care Center & Optical Gallery
09.2014 - 12.2014
Cashier
Sephora
11.2012 - 12.2015
Cashier
Victoria's Secret
11.2011 - 07.2014
Front Desk Manager
Best Fitness
09.2009 - 08.2014
High School Diploma -
Nashua High School South
Associate Degree - Nursing
Rivier University
Nursing degree - General education coursework
Labouré College