Johnnesha Jones
Chicago,IL
Summary
Detail-oriented administrative and education support professional with experience in customer service, documentation, scheduling, and classroom operations. Skilled in managing confidential information, supporting families, students, and staff, and maintaining organized workflows in fast-paced environments. Proficient in Microsoft Office Suite, communication, and multitasking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher Aide
Carole Robertson Center for Learning
03.2023 - Current
- Supported daily care, supervision, and learning activities for 16 toddlers (ages 2–3) in a fast-paced early childhood classroom.
- Maintained active supervision and classroom safety compliance through assigned monitoring zones and routine safety checks.
- Built positive relationships with 16+ families through daily communication regarding child progress, behavior, and care routines.
- Observed and documented developmental progress for 16 children to support assessments and individualized learning plans.
- Assisted with age-appropriate learning activities supporting language, cognitive, social-emotional, and physical development.
- Supported daily routines including meals, toileting, nap time, transitions, and behavior guidance.
- Maintained a clean, organized, and sanitized classroom environment while collaborating with teaching staff to ensure smooth operations.
Receptionist Administrator
Devry University and The Keller Graduate School of Mgmt
09.2017 - 01.2023
- Provided front desk and administrative support for the academic department, assisting 20+ students weekly with academic inquiries and departmental needs.
- Supported 5+ professors and staff with scheduling, document preparation, record organization, and administrative coordination.
- Processed 50+ student records and departmental documents per semester while maintaining accuracy and confidentiality.
- Managed phone calls, in-person inquiries, and visitor assistance, ensuring professional customer service and smooth front desk operations.
- Utilized Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, scheduling, and documentation management.
- Prepared and organized course materials, reports, and academic records to support daily department operations.
Education
Bachelor's Degree in Progress -
DePaul University
Chicago05-2028
Associate in Arts - General Studies
Malcolm X College
Chicago, IL05-2023
Skills
Customer Service
Administrative Support
Documentation & Records Management
Scheduling & Calendar Coordination
Front Desk Operations
Microsoft Office Suite
Data Entry
Confidential Information Handling
Policy & Procedure Compliance
Customer Relations
Parent/Family Communication
Classroom Management
Certification
- Certified Paraeducator (Paraprofessional License)
- CPR & First Aid Certified
- Illinois Mandated Reporter Training
- Child Development Associate (CDA) Candidate
Languages
English
Full Professional
Spanish
Elementary
Timeline
Teacher Aide
Carole Robertson Center for Learning
03.2023 - Current
Receptionist Administrator
Devry University and The Keller Graduate School of Mgmt
09.2017 - 01.2023
Bachelor's Degree in Progress -
DePaul University
Associate in Arts - General Studies
Malcolm X College