Johnnesha Welch
St.Louis,MO
Summary
Knowledgeable Desired Position with proven background in overseeing efficient passenger service operations. Managed team coordination and resolved customer issues to enhance service quality and satisfaction. Demonstrated problem-solving and leadership skills in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Passenger Service Supervisor
Alliance Ground Internationa
08.2023 - Current
- Supervise passenger service agents and ground staff
- Ensure smooth check-in, boarding, and arrival processes
- Handle escalated customer issues and service disruptions
- Coordinate with airline operations, security, and airport authorities
- Monitor staff performance and provide training or coaching
- Ensure compliance with safety, service, and regulatory standards
Level 1 Medication Aide
Avalon Memory Care
05.2022 - 07.2023
- Administered medications to residents according to prescribed schedules and guidelines.
- Monitored and documented residents' vital signs and medication responses accurately.
- Assisted in maintaining a clean, safe environment for residents and staff.
- Collaborated with nursing staff to ensure continuity of care and medication accuracy.
Nurse Aide
Delmar Gardens South
02.2020 - 04.2022
- I’mAssisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness and safety in patient environments, adhering to health standards.
- Provided emotional support to patients and families during challenging situations.
Education
High School Diploma -
Sumner High School
St Louis, MOSkills
Medical Care Skills
Certification
CPR certification
Timeline
Passenger Service Supervisor
Alliance Ground Internationa
08.2023 - Current
Level 1 Medication Aide
Avalon Memory Care
05.2022 - 07.2023
Nurse Aide
Delmar Gardens South
02.2020 - 04.2022
High School Diploma -
Sumner High School