Johnnetria Small
Houston,TX
Summary
A hardworking and reliable team player focused on going above and beyond to support needs. Trained in different tasks and offering top-notch abilities. Motivated to continue to learn and frow as a professional.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Houston, TX
10.2020 - 10.2026
- Secure premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, equipment, and access points, and controlling authorized entry. Complete detailed reports by documenting observations, incidents, and surveillance activities, and obtain signatures and supporting documentation when necessary.
Lead Health Care Provider
Just Real Kare
Houston, TX
11.2020 - 10.2022
- Provide nursing and rehabilitation therapy care according to the client's primary medical care needs and physician's orders. Assist clients with daily personal care tasks, such as bathing, dressing, grooming, and hygiene. Perform housekeeping duties, including laundry, washing dishes, vacuuming, and maintaining a clean and safe living environment.
Call Center Representative
Alorica
Houston, TX
10.2019 - 11.2020
- Assist customers by answering questions and addressing concerns regarding products and services. Provide support throughout the entire process to ensure customer inquiries and issues are resolved efficiently and professionally.
Cashier/Customer Service
Koger
Houston, TX
03.2017 - 09.2018
- Operate a cash register in a retail environment by processing customer purchases, scanning items, calculating totals, and accepting payments while providing excellent customer service. Assist with stocking merchandise and performing janitorial duties as needed to maintain a clean, organized, and efficient work environment.
Education
High school diploma -
Phillis Wheatley High School
Houston, TX06-2020
Skills
- Customer Service (6 year)
- Report writing (5 years)
- Microsoft Word (10 years)
- Cleaning Experience (2 years)
- Hoyer Lift (1 year)
- Surveillance (5 years)
- Complex Problem-solving
- Conflict de-escalation
- Access control management
- Dispatch
- Staff management
Certification
- Non-Commissioned Security License Exp. 12/06/2026
- TWIC ( Transportation Worker ID Credential) Exp. 03/25/2032
Timeline
Lead Health Care Provider
Just Real Kare
11.2020 - 10.2022
Security Officer
Allied Universal
10.2020 - 10.2026
Call Center Representative
Alorica
10.2019 - 11.2020
Cashier/Customer Service
Koger
03.2017 - 09.2018
High school diploma -
Phillis Wheatley High School