Johnnetta Grant
St Louis,MO
Summary
Pharmacy operations leader with a strong background in workflow coordination, regulatory compliance, and staff scheduling. Supports patient safety, accurate inventory control, and smooth daily operations through clear communication, team coaching, and process improvement.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Store Manager
Walgreens
Saint Louis, MO
05.2026 - Current
- Coordinated daily workflow at Walgreens, ensuring efficient store opening and closing procedures.
- Managed pharmacist and team schedules to maintain optimal front-end and pharmacy coverage.
- Coached team members on customer service and store policies to enhance customer experience.
Pharmacy Technician
The Medicine Shoppe
07.2022 - Current
- Managed medication inventory to maintain compliance with regulatory standards and ensure accurate stock levels.
- Prepared and dispensed prescriptions according to physician orders, enhancing patient safety.
- Assisted in training new pharmacy staff on operational procedures and best practices.
- Implemented process improvements for prescription filling, reducing wait times for customers.
- Coordinated communication between healthcare providers and patients to clarify medication instructions and enhance patient understanding.
- Mentored junior technicians, fostering a collaborative team environment and promoting professional growth.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Operations Manager
Walgreens
09.2022 - 05.2026
- Managed daily pharmacy tasks while following safety and regulatory requirements.
- Supported process updates to improve workflow across pharmacy departments.
- Trained and guided staff on medication dispensing practices and patient care.
- Maintained inventory controls to keep stock balanced and reduce waste.
- Worked with healthcare providers to support accurate patient medication management.
- Built training programs that strengthened staff skills and service quality.
- Reviewed performance data to find areas for operational improvement and cost savings.
- Checked staff performance regularly, provided coaching, and applied corrective action when needed.
Lead Pharmacy Technician
Lindenwood Drugs
01.2007 - 10.2022
- Supervised daily pharmacy operations to ensure compliance with regulations and quality standards.
- Trained and mentored junior pharmacy technicians in medication dispensing processes and best practices.
- Implemented workflow improvements, resulting in enhanced efficiency and reduced medication errors.
- Coordinated inventory management, optimizing stock levels and minimizing waste through effective ordering practices.
- Collaborated with healthcare professionals to streamline prescription verification processes for improved patient care.
- Trained new pharmacy technicians and pharmacist students on compounding procedures and operational standards.
- Compounded sterile and non-sterile medications according to established protocols and safety regulations.
- Contributed to the overall success of the pharmacy by consistently providing high-quality, safe, and effective compounded medications for patients.
Lead Pharmacy Technician
Express Specialty Pharmacy
10.2020 - 07.2022
- Managed patient consultations, providing guidance on medication usage, side effects, and adherence strategies.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared sterile compounding products using aseptic techniques, ensuring compliance with safety regulations and quality control measures.
- Developed standard operating procedures for pharmacy operations, ensuring consistency and compliance across all activities.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
Diploma -
Rodgers High School
Michigan City, In06-1994
Associate - Applied Science
Allied College
Earth City, Mo12-2006
Skills
- Drug utilization review
- Cash handling
- Customer service
- Store opening
- Regulatory compliance
- Inventory control
- Staff scheduling
- Pharmacy operations
Certification
- Certified with CDC
- cpr certified
- immunizer
Timeline
Store Manager
Walgreens
05.2026 - Current
Pharmacy Operations Manager
Walgreens
09.2022 - 05.2026
Pharmacy Technician
The Medicine Shoppe
07.2022 - Current
Lead Pharmacy Technician
Express Specialty Pharmacy
10.2020 - 07.2022
Lead Pharmacy Technician
Lindenwood Drugs
01.2007 - 10.2022
Diploma -
Rodgers High School
Associate - Applied Science
Allied College