Johnnhae Waddell
Orange Park,FL
Summary
Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Caring with years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Overview
6
6
years of professional experience
Work History
Shift Manager/Key Holder
Pizza Hut
Jacksonville, FL
12.2021 - Current
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Counted registers and cleaned and secured shop at end of shift.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
Customer Service Representative
Comcast
Jacksonville Fl
02.2022 - 03.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Restaurant Shift Manager
Firehouse Subs
Jacksonville Fl
03.2021 - 12.2021
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.
- Excelled in every store position and regularly backed up front-line staff.
Caregiver, Special Needs
Bonner Health Aid
Jacksonville, Fl
03.2018 - 03.2021
- Implemented behavior modification techniques to address challenging behaviors while maintaining respect for each individual''s unique needs.
- Offered respite care for families to support well-being and prevent burnout.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Improved clients'' communication skills through tailored speech therapy exercises and activities.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted with financial and household management to enhance stability and security.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Education
High School Diploma -
Terry Parker High School
Jacksonville, FL06.2021
Skills
- Financial Management
- Onboarding and Orientation
- Performance reviewing
- Process Improvement
- Customer Relationship Management
- Training and Development
- Inventory Management
- Documentation And Reporting
Timeline
Customer Service Representative
Comcast
02.2022 - 03.2023
Shift Manager/Key Holder
Pizza Hut
12.2021 - Current
Restaurant Shift Manager
Firehouse Subs
03.2021 - 12.2021
Caregiver, Special Needs
Bonner Health Aid
03.2018 - 03.2021
High School Diploma -
Terry Parker High School