JOHNNIE BEATY
Pflugerville
Summary
Customer service professional specializing in consultancy and PBX operations, with a strong record of enhancing customer experiences in high-pressure call center settings. Expertise in CRM software and multitasking, leading to improved customer satisfaction and operational efficiency. Recognized for exceptional communication, problem-solving, and time management skills, consistently driving productivity and loyalty. Proven ability to streamline processes to elevate overall customer experience.
Overview
26
26
years of professional experience
Work History
Behavioral Health Tech
Chrisabel LLC
02.2024 - 02.2025
- Provide essential support to adults with serious mental health conditions, promoting their independence, recovery, and successful community living.
- Through direct care, crisis intervention, and collaboration with interdisciplinary teams, you ensure participants receive personalized services in line with their needs and goals.
Process Associate
Tata Consultants
12.2018 - 09.2021
- Monitor and maintain the YouTube TV Operations within SLAs
- Communicate and handle escalated issues and work closely with YouTube TV internal, XFN teams and vendors/providers to resolve network/video issues.
- Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail.
Customer Service Representative
Volt Temporary Services/Telus/Google
08.2016 - 12.2018
- Answered inbound calls and provided customer support for Google customers needing assistance with resetting passwords and other Google account issues.
Employee Assistance Program CSA
Adecco
10.2015 - 12.2015
- Respond to inbound calls from Aetna Insurance employees assessing their needs, researching appropriate internal databases and communicating information regarding pertinent EAP/Work life services and resources.
- Make outbound calls as appropriate to assist with securing member resources and/or services.
Recruiter
24|Seven Staffing, American Cancer Society
Los Angeles
03.2015 - 09.2015
- Made outbound calls to recruit MSABC Team Leaders to fundraise and participate in MSABC events.
- Track fundraising progress using the event database.
- Build rapport with MSABC Team Leaders and provide ongoing coaching, motivation and support.
Fraud Prevention Specialist
Adecco Staffing, Apple Inc.
Austin
10.2014 - 02.2015
- Analyzed and verified the accuracy of order information within company security policies.
- Managed multiple outbound and inbound calls, and processed order holds to ensure that frauds are prevented.
Call Center Customer Service Representative
Harte Hanks
Austin
12.2012 - 10.2014
- Answered inbound calls and responded to customer’s inquiries about product rebates.
- Provided accurate and current customer account information and escalated calls as needed.
Receptionist
Freightliner
Austin
07.2007 - 11.2009
- Answered and directed all incoming calls and provided general office support.
Call Center Customer Service
Sears
Austin
05.2004 - 05.2006
- Answered inbound calls and assisted customers with troubleshooting and general product operation instructions using product information databases.
PBX Switchboard Operator
Brackenridge Hospital
Austin
05.1999 - 11.2003
- Directed incoming calls to patients/staff.
- Monitored phone system, emergency procedures and protocols.
Education
High School Diploma -
Pflugerville High School
PflugervilleSkills
- Problem solving and troubleshooting
- Negotiation skills
- Customer service excellence
- Attention to detail
- Effective communication
Timeline
Behavioral Health Tech
Chrisabel LLC
02.2024 - 02.2025
Process Associate
Tata Consultants
12.2018 - 09.2021
Customer Service Representative
Volt Temporary Services/Telus/Google
08.2016 - 12.2018
Employee Assistance Program CSA
Adecco
10.2015 - 12.2015
Recruiter
24|Seven Staffing, American Cancer Society
03.2015 - 09.2015
Fraud Prevention Specialist
Adecco Staffing, Apple Inc.
10.2014 - 02.2015
Call Center Customer Service Representative
Harte Hanks
12.2012 - 10.2014
Receptionist
Freightliner
07.2007 - 11.2009
Call Center Customer Service
Sears
05.2004 - 05.2006
PBX Switchboard Operator
Brackenridge Hospital
05.1999 - 11.2003
High School Diploma -
Pflugerville High School