Results-driven leader with over 10 years of experience in team management, operations, and customer service. Expertise in training and developing staff, problem-solving, and prioritizing tasks in fast-paced environments. Demonstrated strengths in leadership, communication, and organizational skills across retail, hospitality, and business operations.
Work History
Assistant Store Manager
3 Years 1 Month
Marshalls | 08.2023 - 09.2026
Supervised daily operations to meet store performance goals.
Trained, coached, and developed team members to enhance skills and service quality.
Oversaw merchandising, inventory management, scheduling, and payroll to ensure operational efficiency.
Ensure excellent customer service and operational standards.
Kitchen & Catering Manager
4 Months
Chicken Mary's | 03.2023 - 07.2023
Directed catering logistics, coordinating staffing, delivery timing, and service setup for private and corporate events.
Developed customized menus with clients, balancing dietary needs, pricing targets, and kitchen production capacity.
Oversaw order accuracy, confirming event details, special requests, and delivery instructions before preparation.
General Manager
1 Year 2 Months
Colton's Steak House & Grill | 02.2021 - 04.2022
Led daily business operations, overseeing staffing, inventory management, and payroll processing to ensure seamless operations.
Recruited, trained, and supervised employees, fostering a skilled team to meet business needs.
Maintained customer satisfaction by aligning service delivery with operational objectives.
Store Manager
6 Years 7 Months
Factory Connection | 10.2013 - 05.2020
Managed store operations, sales activities, and employee performance.
Oversaw hiring, scheduling, inventory control, and customer service.
Maintained company standards and operational efficiency.
Education
Associate of Arts - Business Administration & Management
Ashford University | Clinton, IA | 05-2011
IN PROGRESS - Culinary Arts
Auguste Escoffier School of Culinary Arts | Boulder, CO | 05-2027
Skills
Leadership & Team Building
Customer Service Expertise
Training & Development
Operations Management
Inventory Control
Scheduling & Payroll
Problem Solving
Communication
Time Management
Sales Management
Visual Display
Timeline
Assistant Store Manager
Marshalls
08.2023 - 09.2026Read More
Kitchen & Catering Manager
Chicken Mary's
03.2023 - 07.2023Read More
General Manager
Colton's Steak House & Grill
02.2021 - 04.2022Read More
Store Manager
Factory Connection
10.2013 - 05.2020Read More
Ashford University
Associate of Arts from Business Administration & Management