Johnnie Ellis Sr.
Lake,FL
Summary
I am a dedicated and proficient service technician with a commitment to superior service. Driven to consistently contribute superior value through impeccable work ethic. Determined and effective with a high aptitude in problem solving skills.
Overview
12
12
years of professional experience
Work History
Machine Operator
ADM
03.2023 - Current
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Service Technican
Conlan Tire
04.2018 - 02.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Delivery Specialis
Badcock Home Furniture
10.2016 - 03.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Problem Resolution Specialist
Amazon
02.2015 - 10.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Superviosr
Cornell University
10.2011 - 01.2015
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
Education
High School Diploma -
Lansing High School
Lansing, NYBachelor of Science - Business Management
Everst University
Tampa, FL03.2014
Skills
- Heavy Lifting
- Monitoring Line Supplies
- Positioning Equipment and Materials
- Compliance with GMPs
- Complex Problem-Solving
- Teamwork and Collaboration
Timeline
Machine Operator
ADM
03.2023 - Current
Service Technican
Conlan Tire
04.2018 - 02.2023
Delivery Specialis
Badcock Home Furniture
10.2016 - 03.2018
Problem Resolution Specialist
Amazon
02.2015 - 10.2016
Superviosr
Cornell University
10.2011 - 01.2015
High School Diploma -
Lansing High School
Bachelor of Science - Business Management
Everst University
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