Johnnie Mack
Chicago Heights,IL
Summary
Experienced Asset Protection Investigator and security management professional with 20 years of experience in Retail Asset Protection. Extensively knowledgeable of law enforcement practices and interrogation techniques with understanding of streamlined shrink management and surveillance systems. Forward-thinking with emergency response who remains calm during stressful situations. Diligent, hardworking employee who is really to excel to the next level in my career.
Overview
21
21
years of professional experience
Work History
Asset Protection Investigator
Mariano’s
03.2017 - Current
- Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
- Detect, deter and/or detain external theft suspects
- Reduce customer and associate dishonesty by initiating and encouraging actions to prevent external and internal theft
- Report incidents to the asset protection manager
- Support customer and associate relations through communication and training
- Provide credible court testimony
- Identify areas of high theft
- Verify compliance with corporate policies
- Promote and follow company initiatives
- Maintain flexibility to work any shift, overtime and weekends on a regular basis
- Must be able to perform the essential functions of this position with or without reasonable accommodation
- Conduct Interviews and investigate store records
- Apprehend a shoplifter or detain a suspect employee when necessary.
- Interviewed individuals suspected of internal theft or shoplifting.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Collaborated with other departments such as Loss Prevention Managers to develop strategies to reduce shrinkage.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Provided friendly and professional assistance to employees, visitors and customers.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Participated in training sessions for new hires on proper asset protection techniques.
- Identified areas of risk within the stores through periodic audits of cash handling practices, inventory control processes, customer service protocols.
- Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
Asset Protection Investigator, Store Detective
Meijer
03.2014 - 07.2016
- Investigations/Suspect Apprehension
- Responsible for initiating, investigating and apprehending internal, vendor and external theft cases
- Investigate criminal activity and identify shrink prevention opportunities Investigating financial crimes against Meijer
- Conduct Interviews and investigate store records
- Physically apprehend a shoplifter or detain a suspect employee when necessary
- Safety
- Providing emergency medical response
- Check alarms and maintain safety procedures
- Inspecting and maintaining perimeter security
- Ensure that all employees follow proper safety procedures and utilize safety gear
- Communication/Team Work
- Being a liaison with local prosecutors and law enforcement officials
- Establish and maintain relationships with local law enforcement, serving as a company representative
- Serving as a resource for operational management.
Site Supervisor & Retail Loss Prevention Specialist
Safety Service Systems
01.2003 - 01.2014
- Corporate Services
- Provide corporate loss prevention services for Dominick’s Finer Foods corporate office
- Investigating and controlling internal theft
- The ability to conduct long term comprehensive investigations
- Asset Protection
- Provide executive protection and risk management, specializing in the development of custom protection programs, security planning, and continuing support
- Develop and evaluate methods for monitoring customers and employees, such as closed circuit cameras, security tags, and computer tracking systems
- Suspect Apprehension
- Establish and maintain relationships with local law enforcement, serving as a company representative
- Conduct Interviews and investigate store records
- Physically apprehend a shoplifter or detain a suspect employee when necessary
- Prepare reports for use in criminal and administrative hearings and also to testify in court.
Education
Computer Business Systems -
Triton College
01.2002
Skills
- CCTV Systems
- Interview Tactics
- Staff Training
- Risk Management
- Investigation and Interrogation
- Inventory Auditing
- Data Analysis
- Conflict Resolution
- Retail Operations
- Critical Thinking
- Security Surveillance
- Crisis Management
- System Management
- Policy Enforcement
- Risk Assessment
- Security Checks
Accomplishments
- Wicklander certified
Timeline
Asset Protection Investigator
Mariano’s
03.2017 - Current
Asset Protection Investigator, Store Detective
Meijer
03.2014 - 07.2016
Site Supervisor & Retail Loss Prevention Specialist
Safety Service Systems
01.2003 - 01.2014
Computer Business Systems -
Triton College