Johnnie Ward
Summary
Skilled professional ready to excel in a leadership role with focus on results-driven performance. Ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability.
Overview
10
10
years of professional experience
Work History
Supervisor of Training and Quality
Immunotek Bio Centers
Wilson, US
12.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted regular audits of production processes, identifying areas for improvement and implementing changes to enhance overall product quality.
- Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.
- Developed and maintained comprehensive documentation of quality processes, ensuring consistent adherence to established procedures across all departments and teams.
Laboratory Analyst
City of Rocky Mount
Rocky Mount, US
03.2022 - 12.2022
- Conducted routine maintenance on laboratory equipment, ensuring optimal performance and minimizing downtime.
- Contributed to the development of standard operating procedures, enhancing reproducibility and consistency across experiments.
- Prepared samples and assisted laboratory personnel in performing qualitative and quantitative analysis using analytical instruments, techniques and methods.
Regional Support Center Specialist
Charter Communications
Morrisville, US
11.2018 - 03.2022
- Increased customer satisfaction by addressing and resolving complaints within a timely manner.
- Strengthened company reputation by providing exceptional customer service and support.
- developed and maintained positive customer relations to properly handle requests and questions.
Field Technician
Charter Communications
Morrisville, US
10.2016 - 11.2018
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
Membership Associate/Marketing
Sam's Club
Durham, US
05.2015 - 10.2016
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Worked closely with finance department to ensure accurate billing processes for all members.
- Boosted membership retention rates through proactive engagement and regular follow-up communication.
Education
Bachelor Of Science - Biology
North Carolina Central University
Durham, NC05.2015
Skills
- Problem Solving Skills
- CAPA Training
- SOP Revisions
- CLIA/COLA
- FDA Audit
- PPTA Audit
- Safety Coordinator
- PH Meter
- Conductivity Meter
- Titration
Additional Information - Awards
Iota Phi Theta Fraternity INC.
Membership Youth of the Year Scholarship
Timeline
Supervisor of Training and Quality
Immunotek Bio Centers
12.2022 - Current
Laboratory Analyst
City of Rocky Mount
03.2022 - 12.2022
Regional Support Center Specialist
Charter Communications
11.2018 - 03.2022
Field Technician
Charter Communications
10.2016 - 11.2018
Membership Associate/Marketing
Sam's Club
05.2015 - 10.2016
Bachelor Of Science - Biology
North Carolina Central University