Johnnie (Jc) Trujillo
Los Lunas,NM
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
4
4
years of professional experience
Work History
Retail Worker
Lenos Smoke Shop
Bosque Farms, NM
03.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Licensed Esthetician/ Permanent Makeup Artist
Le Salon
Los Lunas, NM
05.2023 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Sterilized equipment for patient treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Streamlined appointment scheduling processes for increased efficiency and reduced client wait time.
- Handled busy schedules and stayed on top of key deadlines.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Restaurant Hostess
Mariscos
Los Lunas, NM
07.2022 - 04.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Food Prep Cook
Doin's
Los Lunas NM
04.2021 - 07.2022
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
Education
Esthetician License -
Paul Mitchell Schools
Albuquerque, NM04.2025
High School - undefined
Valencia High School
01.2022
Skills
- Communication
- Time management
- Leadership
- Listening
- Problem solving
- Teamwork
- Creativity
- Adaptability
- Willingness to learn
- Able to work 100% on site
- Customer service
- Patience and empathy
- Customer assistance
- Store cleaning
- Reliability and punctuality
- Cash handling accuracy
- Store maintenance
- Professional appearance
- Stock replenishment
- Display maintenance
- Payment processing
- Merchandise display
- Shipment receiving
- Sales promotion
- Problem-solving
Timeline
Retail Worker
Lenos Smoke Shop
03.2024 - Current
Licensed Esthetician/ Permanent Makeup Artist
Le Salon
05.2023 - Current
Restaurant Hostess
Mariscos
07.2022 - 04.2023
Food Prep Cook
Doin's
04.2021 - 07.2022
High School - undefined
Valencia High School
Esthetician License -
Paul Mitchell Schools