Johnniemarie Combs
Plano,Texas
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments while managing goals and team development. A history of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager
Tower Loan
Richardson, Tx
11.2023 - Current
- Manage daily customer account and financial service activities while maintaining a professional and customer-focused environment.
- Process personal, automobile, and sales loans while ensuring accuracy and adherence to company procedures.
- Provided tailored financial and credit guidance, helping customers make informed decisions.
- Resolved customer concerns and addressed account issues promptly, fostering a positive customer experience.
- Assisted customers with account payments and inquiries, enhancing customer satisfaction and trust.
- Maintain accurate customer information and handle sensitive financial information with professionalism and confidentiality.
Customer Service Representative
Republic Finance
Shreveport, La
12.2021 - 10.2023
- Assisted customers with account payments and financial service needs, ensuring timely transactions and customer satisfaction.
- Processed personal loans, automobile loans, and refinancing applications, facilitating funding for customers' financial goals.
- Provided customers with information and guidance regarding finance and credit.
- Processed personal loans, automobile loans, and automobile refinancing applications.
- Delivered professional customer service by addressing questions, concerns, and account issues, enhancing customer loyalty and trust.
Customer Service Representative
Lowes
Shreveport, La
09.2019 - 12.2021
- Delivered customer service across Walls & Windows, Appliances, Tools, Electrical, and Cashiers departments, ensuring customer satisfaction.
- Facilitated product and material orders for customers, coordinating seamless order fulfillment.
- Assisted customers with ordering products and materials and coordinated order-related needs.
- Followed up with customers regarding order status and expected arrival dates.
- Handled multiple customer requests, ensuring accuracy and professionalism in all interactions.
Education
Associates - Business Administration
Bossier Parish Community College
Bossier City, LaHigh School Diploma -
Minden High School
MindenSkills
- Financial Software Management
- Financial analysis
- Microsoft Office proficiency
- Office Administration
- Calendar management
- Customer Service
- Multitasking
- Conflict Resolution
Languages
English
Timeline
Manager
Tower Loan
11.2023 - Current
Customer Service Representative
Republic Finance
12.2021 - 10.2023
Customer Service Representative
Lowes
09.2019 - 12.2021
Associates - Business Administration
Bossier Parish Community College
High School Diploma -
Minden High School