Johnnie Rae Turman
Kansas City,MO
Summary
Dynamic professional with a proven track record at RTS Financial, excelling in team motivation and workload balancing. Adept at problem-solving and enhancing customer satisfaction through engagement. Skilled in managing multiple projects and collaboration, ensuring efficient operations and positive client experiences.
Overview
10
10
years of professional experience
Work History
Team Coordinator
RTS Financial
09.2024 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Account Representative
RTS Financial
09.2021 - 10.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions or concerns.
- Assisted clients in navigating financial issues and to develop a better understanding of their business model.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Manager
HD Tan
10.2015 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Handled client issues to ensure the customer left feeling taken care of and resolved.
Marketing Coordinator
Growing Days
06.2020 - 04.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor - Marketing
Columbia College
Columbia, MO05.2021
Skills
- Team motivation
- Leadership
- Problem-solving
- Time management
Timeline
Team Coordinator
RTS Financial
09.2024 - Current
Account Representative
RTS Financial
09.2021 - 10.2024
Marketing Coordinator
Growing Days
06.2020 - 04.2021
Assistant Manager
HD Tan
10.2015 - 05.2022
Bachelor - Marketing
Columbia College
Similar Profiles
Liza KorshunovaLiza Korshunova
Operations Supervisor at RTS FinancialOperations Supervisor at RTS Financial
TEWODROS YASINTEWODROS YASIN
Accountant at RTS FinancialAccountant at RTS Financial
Keyle BartmessKeyle Bartmess
Financial Accounting Manager at RTS FinancialFinancial Accounting Manager at RTS Financial
Kaylee SchmoheKaylee Schmohe
Cardiovascular Student Sonographer at Research Medical CenterCardiovascular Student Sonographer at Research Medical Center
Haley WrightHaley Wright
Pediatric Dental Assistant at Jenkins Dentistry for KidsPediatric Dental Assistant at Jenkins Dentistry for Kids