Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DeJon Baptiste

Houston

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Technical, Software, Application Support, and working in demanding environments that require focus and solutions in a timely manner.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Facilities Support Specialist

Insight Global
09.2024 - Current
  • Responsible for managing the HVAC, Lighting, and refrigeration systems across thousands of Walmart and SAMS store locations.
  • Familiarity and experience with Novar, Opus, and Danfoss software.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Maintained networks and systems to keep systems fully operational during peak periods.
  • Solving complex communication loss issues to prevent product or asset loss.

EV Charger Technical Support Specialist

ABB
05.2022 - 04.2023
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Supported AC/DC and high-powered charger dispensers.
  • Utilized Linux-based skills for service link and CLI/SSH for updates.

Information Technology Engineer

Panasonic IPRO Sensing Solutions
11.2020 - 03.2022
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Offered troubleshooting via voice and text chat, maintaining resolution rates of 90% or higher.
  • Responsible for support of surveillance systems, software and products regarding panasonic security.
  • Performed scheduled service work, installations, testing and repairs.

IT Technical Support Specialist

Asurion
02.2018 - 01.2019
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, and cellular.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Monitored system performance to identify potential issues.

Education

Technology Certification - IT Network Security

MyComputerCareer
Houston, MS
12-2019

Skills

  • Failure resolution
  • Technical solution analysis
  • Debugging
  • Technical assistance
  • Technical troubleshooting
  • Operating systems
  • Helpdesk operations
  • Remote support
  • EV technical support
  • Network troubleshooting
  • Incident management
  • Application support

Certification

Intro To Cloud Computing [Code Academy]

AWS Cloud Technical Essentials [Coursera]

Attention to Detail and Time Management [TestDome]

Linux Essentials Certified [Linux Professional Institute]

Network+ Essentials [Coursera]

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Technical Facilities Support Specialist

Insight Global
09.2024 - Current

EV Charger Technical Support Specialist

ABB
05.2022 - 04.2023

Information Technology Engineer

Panasonic IPRO Sensing Solutions
11.2020 - 03.2022

IT Technical Support Specialist

Asurion
02.2018 - 01.2019

Technology Certification - IT Network Security

MyComputerCareer

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DeJon Baptiste