Johnny Batten
Florence,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Field Collector
Makotek
Florence , SC
01.2024 - Current
- Followed up on unpaid accounts using telephone calls, emails, mailings, or personal visits.
- Adhered strictly to company policies when conducting field collections activities.
- Responded promptly to customer inquiries regarding collection issues.
Supervision Specialist
Austin Wilkes Society
Florence , SC
12.2023 - 08.2024
- Ensured compliance with company policies and procedures, including safety regulations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Complied with company policies, objectives and communication goals.
Career Sabbatical
Self Employed Services
Florence , SC
10.2022 - 12.2023
- Communicate with employers to learn more about their organization while exploring potential fit within their organization.
- Explored the opportunity to return to school to gain additional certifications to make myself attractive to employers in a new field.
Direct Sales Representative
Spectrum Communications, Bright House Networks
Florence SC , SC
03.2022 - 10.2022
- Participated in team meetings to discuss strategies for achieving goals.
- Maintained up-to-date knowledge of company's products and services.
- Developed and implemented sales strategies to increase customer base.
Life Insurance Producer
Bankers Life/ Assurance Prudential
Florence , SC
08.2020 - 08.2021
- Participated in continuing education courses related to life insurance regulations and compliance standards.
- Reviewed applications for accuracy prior to submission to underwriters for approval.
- Analyzed customer feedback data to identify areas of improvement in product offerings or services provided.
Outside Sales Representative
Spectrum Bright House
August, ME
01.2019 - 07.2020
- Responded promptly to customer inquiries via phone or email.
- Met regularly with team members to discuss progress towards goals.
- Resolved customer complaints promptly and professionally.
Residence Life Consultant
South Carolina Governors School
Hartsville, SC
08.2018 - 12.2018
- Assisted the Dean of Students in training all 18 professional and paraprofessional staff living with students
- Investigated incidents, determined root causes, and implemented corrective actions.
Life Insurance Producer
Bankers Life/ Combined Insurance
Florence , South Carolina
08.2015 - 07.2018
- Worked with a client to save over $50K annually in expected medication costs by switching prescription drug plans after completing a detailed review of the Medicare Advantage plan.
- Set up policies and completed all documentation.
Director of Campus Life
South Carolina Governor's School
Hartsville , South Carolina
07.2010 - 06.2015
- Ensured compliance with all relevant regulations, policies and procedures.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Residence Life Coordinator
South Carolina Governor's School
Hartsville , South Carolina
08.2006 - 08.2010
- Cultivated collaborative relationships with campus partners to maximize program outcomes and enhance the residential experience. •
- • Provided support to resident advisors regarding individual cases or issues, displaying effective conflict resolution techniques.
Education
Master of Science - Psychology
Walden University
Minneapolis, MN03-2010
Bachelor of Arts - Communications
University of Maine
Presque Isle, ME05-2000
Skills
- Customer negotiation
- Issue investigation
- Goal-oriented mindset
- Relationship building
- Conflict resolution techniques
- Teamwork orientation
- Active listening
References
References available upon request.
Timeline
Field Collector
Makotek
01.2024 - Current
Supervision Specialist
Austin Wilkes Society
12.2023 - 08.2024
Career Sabbatical
Self Employed Services
10.2022 - 12.2023
Direct Sales Representative
Spectrum Communications, Bright House Networks
03.2022 - 10.2022
Life Insurance Producer
Bankers Life/ Assurance Prudential
08.2020 - 08.2021
Outside Sales Representative
Spectrum Bright House
01.2019 - 07.2020
Residence Life Consultant
South Carolina Governors School
08.2018 - 12.2018
Life Insurance Producer
Bankers Life/ Combined Insurance
08.2015 - 07.2018
Director of Campus Life
South Carolina Governor's School
07.2010 - 06.2015
Residence Life Coordinator
South Carolina Governor's School
08.2006 - 08.2010
Master of Science - Psychology
Walden University
Bachelor of Arts - Communications
University of Maine
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