Johnny Black

• Maintained accurate records of deliveries and pickups to ensure accountability.
• Conducted thorough inspections of delivery vehicles to uphold safety standards.
• Developed strong relationships with clients, improving service satisfaction and reliability.
• Resolved logistical challenges promptly, ensuring timely deliveries without delays.
• Executed precise cash handling techniques in compliance with industry standards.
• Demonstrated physical stamina and agility during extensive transport activities throughout the day.

• Served 4 years as an active duty soldier with 2 being in a leadership position
• Learned how to operate different kinds of equipment
• Do have a secret clearance
• Operated and maintained military equipment to support mission readiness and effectiveness.
• Assisted in the development of tactical plans for improved mission execution.
• Contributed to after-action reviews, analyzing performance for future operational improvements.

• Was a technical support agent
• I was a trainer
• Diagnosed and troubleshot technical issues for clients using remote support tools.
• Documented client interactions and resolutions in the internal ticketing system daily.
• Assisted clients with software installation and configuration, ensuring optimal performance.
• Walked individuals through basic troubleshooting tasks.

• I was a customer service agent
• Managed customer inquiries through multiple communication channels, providing timely and accurate responses.
• Assisted customers with account management tasks, ensuring seamless access to services and support.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.

I graduated from Copper Hills High School in June 2011