Summary
Overview
Work History
Skills
Timeline
Generic

Hugo Medina

Los Angeles,CA

Summary

Experienced professional in the armored truck industry with a proactive and problem-solving mindset. Known for adaptability, creativity, and a results-oriented approach. Committed to making impactful contributions and driving organizational success.

Overview

23
23
years of professional experience

Work History

ATM Field Service Technician

Sectran Security
04.2024 - Current
  • Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
  • Delivered high-quality service consistently while adhering to established procedures and guidelines.
  • Mitigated potential issues with proactive assessment of ATM health through regular site visits.
  • Collaborated in developing training materials for new technicians, guiding them through hands-on learning experiences while sharing best practices in the field-service environment.
  • Expedited problem resolution through effective communication with helpdesk support teams.
  • Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
  • Contributed to team success by collaborating with colleagues to implement best practices in ATM servicing.
  • Demonstrated flexibility to adapt quickly to changes in work schedules or assignments based on client needs.
  • Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
  • Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
  • Maintained security standards by adhering to company policies and procedures for ATM operations.
  • Explained diagnostic findings to customers and outlined repair or service options.

Field Service Engineer

HYOSUNG ATM
06.2023 - 03.2024
    • Performed onsite installation, modification and maintenance of systems and equipment.
    • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
    • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
    • Streamlined inventory management by maintaining proper parts stock for emergency repairs.
    • Minimized operational disruptions by responding promptly to emergency repair calls from clients.
    • Optimized machine performance by calibrating components such as card readers, cash dispensers, and receipt printers.
    • Facilitated efficient ticket resolution through thorough documentation of repair actions taken and parts replaced.
    • Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
    • Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
    • Explained diagnostic findings to customers and outlined repair or service options.
    • Played a key role in the successful deployment of new ATM units at various locations within assigned territory.
    • Optimized ATM performance through thorough analysis of error logs and implementing necessary corrective actions.
    • Supported bank staff with training on proper usage and basic troubleshooting techniques for their respective ATM units.

Operations Supervisor

Loomis Armored
09.2006 - 06.2023
    • Supervised operations staff and kept employees compliant with company policies and procedures.
    • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
    • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
    • Facilitated smooth collaboration between departments through clear communication channels.
    • Identified and resolved unauthorized, unsafe, or ineffective practices.
    • Developed and implemented strategies to maximize customer satisfaction.
    • Assisted in recruiting, hiring and training of team members.
    • Interacted well with customers to build connections and nurture relationships.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
    • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
    • Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
    • Improved cash handling accuracy by implementing efficient vault procedures and routine audits.
    • Maintained accurate records of all incoming and outgoing currency, ensuring proper documentation for audits.

Senior Field Manager

F.O.X. Security
09.2005 - 09.2006
  • Developed and enforced security policies, procedures, and protocols to protect confidential information.
  • Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
  • Conducted regular staff training on security policies and procedures.
  • Audited existing security systems for potential vulnerabilities and implemented corrective measures as necessary.
  • Implemented an incident response process to ensure timely resolution of security issues.
  • Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
  • Maintained records of daily activities related to incidents, patrols, alarms.
  • Implemented corrective measures when necessary based on investigation results.
  • Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.
  • Investigated any reported criminal activity occurring within the facility or grounds.
  • Inspected physical security controls such as locks, gates, fences and lighting.
  • Reviewed incident reports prepared by Security Officers before submitting them for approval.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Organized and coordinated training sessions for new employees.
  • Developed training materials, including manuals, guides and handouts.

Sargeant Field Supervisor

Sentry Tech Patrol
01.2002 - 09.2005
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Skills

  • Physical security
  • Branch administration
  • Effective written communication
  • Strategic decision-making
  • Problem-Solving
  • Customer Service
  • Strong ability to prioritize tasks simultaneously
  • Quick learner
  • Conflict Resolution
  • Proficient in Spanish language
  • Licensed security professional
  • Licensed firearm permit holder

Timeline

ATM Field Service Technician

Sectran Security
04.2024 - Current

Field Service Engineer

HYOSUNG ATM
06.2023 - 03.2024

Operations Supervisor

Loomis Armored
09.2006 - 06.2023

Senior Field Manager

F.O.X. Security
09.2005 - 09.2006

Sargeant Field Supervisor

Sentry Tech Patrol
01.2002 - 09.2005

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Hugo Medina