Johnny Broughton
Boiling Springs,US
Summary
Over 25 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development. Conflict resolution Risk management processes and food safety regulations. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
28
28
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
08.2022 - Current
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Maintained product knowledge to assist and educate customers on options available.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Operated store equipment to promote safety and reduce injury.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Averaged 50% above sales expectations every month.
Cashier/Sales Associate/Stocker
ALDI
11.2021 - 07.2022
- Delighted customers by quickly locating requested items, increasing store revenue and increasing customer retention
- Prepared products for the sales floor by adding tags and restocking or readying pallets
- Itemized and totaled customer purchases using cash registers, scanners, and computers.
Produce Merchandiser
Publix, Mauldin Square
02.2016 - 07.2021
- Updated pricing and signage to complete product displays and educate customers
- Kept track of display inventory, replenished it, and reorganized it based on available stock
- Devised a merchandising strategy to effectively move excess inventory
- Designed interior displays to promote products in line with the company's sales goals
- Improved the overall appearance of the store by paying close attention to product and display placement.
Manager/Produce Manager/Deli Manager
BI-LO LLC
10.1995 - 02.2016
- Mentored employees and instructed them on how to handle difficult sales, issues, and customers
- Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date
- Looked over sales reports to see how I could improve sales and inventory management accuracy
- Hired, trained, supervised, and motivated a team of up to 40 retail professionals to provide each guest with knowledgeable and prompt service
- Found discrepancies between accounting records and cash drawer transactions by researching daily transactions.
Education
Associate of Applied Science - Humanities
Greenville Technical College
Greenville, SC06.2025
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Goose Creek High School
Goose Creek, SC1996
Skills
- Team Leadership Budgeting and finance
- Interpersonal and written communication Inspection reviews
- Merchandise Financing
- Safety and Cleanliness Standards
- Store Presentation
- Inventory Oversight
- Customer Service and Assistance
- Product Line Knowledge
- Delivery Coordination
- Meeting Sales Goals
- Loss Prevention Goals Monitoring
- Customer Buying Habits
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved shrink reduction and maximized gross profit by completing prior sales tracking and inventory management with accuracy and efficiency.
- Increased sales and customer satisfaction in each job.
- Supervised team of over 30 staff members.
Additional Information
- ACCOMPLISHMENTS , Received customer service awards. Increased sales and reduced shrink. Volunteered in company community outreach programs.
Timeline
Appliance Sales Specialist
Lowes Home Improvment
08.2022 - Current
Cashier/Sales Associate/Stocker
ALDI
11.2021 - 07.2022
Produce Merchandiser
Publix, Mauldin Square
02.2016 - 07.2021
Manager/Produce Manager/Deli Manager
BI-LO LLC
10.1995 - 02.2016
Associate of Applied Science - Humanities
Greenville Technical College
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Goose Creek High School
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