Johnny Burke
Rio Rancho
Summary
Experienced and detail oriented Shop Manager/Mechanic with a proven track record in heavy equipment repairs and equipment maintenance and troubleshooting. Skilled in optimizing operations, ensuring workplace safety, creating relationships with customers and within the company. Ultimately, getting the job done. These key strengths and skills would directly transfer into a sales role to create the best opportunity to better the company, and attract customers that are satisfied and guaranteed to return.
Overview
9
9
years of professional experience
Work History
Shop Manager/ Mechanic
A-Core Concrete Cutting Inc.
09.2021 - Current
- Managed parts and inventory levels for optimal tool availability for operators.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain tools to be kept in working order.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established strong vendor relationships for timely delivery of products and seamless order processing from start to finish, ensuring satisfaction.
- Remove, repair, and replace components on equipment to ensure everything is in safe working order.
- Accurately troubleshooting and repairing equipment.
- Maintain all vehicles to DOT standards.
- Maintain all tools to OSHA and A-Core standards.
Class B Technician
Wagner Equipment Co
08.2018 - 09.2021
- Ensured quality control by performing final checks on all completed work before returning machines to customers.
- Worked for multiple departments in the organization and became certified for repairs on all makes carried by Dealer
- Contributed to shop efficiency by maintaining a clean, organized workspace and properly storing tools after use.
- Improved customer trust by explaining technical information clearly and concisely while work is being completed..
- Stayed up-to-date on industry trends and developments, attending workshops and training classes when necessary.
- Demonstrated commitment to continuous learning by pursuing additional certifications or licenses relevant to the Class B Technician role.
- Assisted in tracking parts, and ordering supplies as needed to complete jobs in a cost effective and timely manner
- Created a positive relationship with colleagues from different departments within the organization, ensuring smooth cooperation on joint projects or tasks requiring cross-functional expertise.
- Reduced downtime for machines through efficient repair work and preventative maintenance measures.
- Maintained a safe working environment by adhering to safety protocols and utilizing proper equipment during repairs.
- Exceeded customer expectations, consistently delivering high-quality repairs and maintenance services that adhered to manufactures guidelines.
Operator
A-Core Concrete Cutting Inc.
06.2016 - 07.2018
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Completed any job no matter what it took to get it done.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Set up and tear down containment areas to preform clean work when necessary.
- Troubleshooting and problem solving errors with equipment being used to complete jobs.
- Maintained equipment as necessary.
- Completed daily job tickets to track work for billing and customer satisfaction.
Education
Certificate of Diesel Technology
Central New Mexico Community College
Albuquerque, NM07-2019
High School Diploma
Rio Rancho High School
Rio Rancho, NM05-2014
Skills
- Customer service
- Self motivated
- Customer relationships
- Customer engagement
- Decision-making
- Sales strategies
- Common sense
- Fast learner
- Excellent judgment
- Critical thinker
- Deadline driven
Timeline
Shop Manager/ Mechanic
A-Core Concrete Cutting Inc.
09.2021 - Current
Class B Technician
Wagner Equipment Co
08.2018 - 09.2021
Operator
A-Core Concrete Cutting Inc.
06.2016 - 07.2018
Certificate of Diesel Technology
Central New Mexico Community College
High School Diploma
Rio Rancho High School
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