Johnny Collins

• Prepared accurate shipping orders and bills of lading to direct and route materials.
• Organized storage areas to maximize movement and minimize labor.
• Investigated inventory discrepancies to maintain recordkeeping validity.
• Received, processed and restocked returns.
• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
• Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
• Operated lift and hand trucks to transfer materials to and from target areas.
• Recorded shipment data for reporting, accounting or recordkeeping purposes.

• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
• Located merchandise from shelves and storage areas to fill orders.
• Accepted, processed and quickly filled orders.
• Followed proper packaging requirements depending on order size and type.
• Verified items correctly matched to sales check for packing and shipment.
• Wrapped and moved pallets to designated carrier area.
• Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
• Informed upper management or department heads of items loaded or problems encountered.
• Reviewed supplies inventory levels and purchased necessary items.

• Organized deliveries by sorting and stocking receivables
• Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
• Coached new staff preparing outgoing and receiving incoming shipments.
• Maintained inventory of shipping materials and supplies.
• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
• Monitored merchandise received and shipped from facility in computer system.
• Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
• Identified order discrepancies and damaged items and notified supervisor.
• Accepted, processed and quickly filled orders.
• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Build sustainable relationships of trust through open and interactive communication
• Manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to.
• Educate Merchants when necessary on ShipBob’s Dashboard and Fulfillment solutions in order to minimize, and prevent, future issues and the need for future support calls/interactions
• Work closely with B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently & accurately and make recommendations to management if adjustments are needed.

• Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
• Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Operated frequency scanners to track shipment progression and input data into shipping system.
• Received and reviewed new orders, located requested merchandise and promptly initiated processing.
• Scheduled pickups and deliveries to maintain smooth operations.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.

Assist Merchant Care to solve queries, questions and issues presented to the company by the clients.

• Followed-up on customer inquiries not immediately resolved
• Identified, researched, and resolved customer issues using the computer system
• Professionally communicate with associates through multiple communication channels to provide accurate and efficient service
• Maintained quality control seeking new ways to improve customer service.
• Provided customers with product and service information
• Prepared, compiled and sorted documents for data entry
• Quickly and effectively solve customer challenges to include following up to ensure remediation.
• Coordinated daily workflow with Warehouse Manager
• Identified problems and recommended solutions.
• Verified data and corrected data
• Checked source documents for accuracy

Managed outgoing shipments and accurately fulfilled when leaving the facility, all on hand inventory of all the clients using the service of the company matches the virtual database of the clients, and any queries presented by either clients or customer service are addressed in a professional manner.

• Analyzed and resolved inventory control problems.
• Examined and inspected stock items for wear or defects, reporting any damage to supervisors.
• Inspected all orders being shipped, checking for damaged and missing items
• Verified inventory computations by comparing them to physical counts of stock, investigated discrepancies, and reported product discrepancies to manager.
• Responsible for cycle counting inventory, ensuring inventory is properly accounted for and documented via tracking

Maintained and managed the upkeep and presentation of the company to company standards as well as repair, troubleshoot and maintain various maintenance and custodial tasks throughout the building in a timely manner and maintaining a good relationship with our partners and suppliers.

• Execute routine maintenance activities
• Ensure facilities meet sanitary requirements
• Light inventory and mail delivery
• Performed a variety of custodial-type duties such as moving equipment/furniture up/down stairs, tightening door knobs and latch plates, tightening and adjusting traverse rods and brackets, cleaning out elevator door tracks, changing light bulbs, shoveling snow, etc.
• Maintain buildings in clean and orderly fashion
• Maintained cleanliness of work storage closet and equipment used; performs other similar duties requiring comparable skill and responsibility assigned.
• Maintain the custodial, storage and equipment rooms in a clean, organized and efficient manner. Keep chemicals stored properly.
• Responsible for understanding what chemicals to use during sanitation to ensure all microbial risk are eliminated

Assisted with and receives a large number of shipments on a regular basis. Verified customer and account data by reviewing, correcting, deleting, information, ensuring entered data is accurate. Prioritize shipping schedules for receiving and shipping of product. Allocated product to be shipped to all other company location as needed.

• Accurately entered data and completed daily reports
• Consistently met high standards for productivity
• Duties included coordinating receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise.
• Verified that quantities and products were accurate based off of shipping documents.
• Organized and maintained a clean work area
• Oversaw and handled the presentation of merchandise on shelves.
• Put price tags and sensors on clothes, bags and accessories.
• Perform and execute functions relating to merchandise preparation and staging.

Work directly with the Operations Manager, to provide support to the different operations departments within the company and address the needs of the operations departments within the facility along with carrying out special projects and helping with both the development and introduction of new department processes.

• Analyzed and resolved issues to include working with warehouse personnel to research and achieve resolution.
• Consistently met high standards for productivity
• Developed and updated the department training manual and SOPs, also conducted the training
• Extracted and compiled information from databases to produce routine and specialized reports.
• Worked closely with all departments for smooth flow service and problem resolution.

Assisted with picking orders submitted by stylists. Picking with accuracy while inspecting inventory, making sure all items fulfilled are to company standards, packing consists of preparing items to be shipped to the member. In this role the associate must pay close attention to detail to ensure a quality member experience.

• Picked individual orders effectively and quickly with limited mistakes.
• Properly pack orders by using proper materials for product
• Safely palletized customers orders
• Drop off palletized orders to the shipping dock en route to customers.
• Transport orders to shipping locations for shipment
• Operated frequency scanners to track shipment progression and input data into shipping system.

Process product returns which is the point of sale for the company. Input accurate return information on customer accounts, inspect returned garments and cleanliness of individual workstation and returns department.

• Consistently met high standards for productivity
• Verified that quantities and products were accurate based off of shipping documents.
• Organized and maintained a clean work area
• Put price tags and sensors on clothes, bags and accessories.
• Perform and execute functions relating to merchandise preparation and staging.
• Sort through returned merchandise and assist return department with properly labeling returned items with corresponding client's information.
• Unloading packages and returned organizing clothing and footwear.

Monitored, adjusted and troubleshot process conditions to maintain safe and optimal operations. Fulfilled orders for various wrapped and boxed coin denominations for banks, meet daily quota, troubleshoot and repair production machines, maintain a daily log of personal production data recorded for the week, and coordinate with managers and leads to determine what orders have been placed.

• Arrange for returned items to be taken into storage areas or placed on shelves following an appropriate inventory system.
• Set-up and maintain mission critical equipment.
• Consulted with department manager to forecast weekly production quotas.
• Performed visual inspection of products to maintain quality control.
• Prepared and delivered large amounts of cash for bank transactions.
• Trained and coached other associates.
• Operated machinery on a production line.
• Inspected product to ensure quality and customer specifications.
• Maintained equipment to run more efficiently.