Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
OTHER
The Monitoring Association - Support Person of the Year Finalist
Timeline
Generic

Johnny Garcia

Fresno,USA

Summary

Experienced security operations professional with a proven track record in emergency response coordination. Proficient in monitoring systems, managing communications, and executing critical protocols. Known for fostering team collaboration and delivering results in dynamic environments. Demonstrates reliability, exceptional problem-solving skills, effective communication, and meticulous attention to detail.

Overview

4
4
years of professional experience

Work History

Supervisor

Sonitrol Security
12.2022 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments. Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts between field units, ensuring smooth operation and team cohesion.
  • Consistently exceeded performance metrics for call handling, contributing to the overall success of the department.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
  • Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
  • Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
  • Performed inventory control, such as counting, and stocking merchandise.

Loan Officer Assistant

Valley Wide Homes
05.2022 - 12.2022
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
  • Set up files using loan officer checklist and submitted on-time for processing.

Loan Officer

AmeriFirst
08.2021 - 01.2022
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Examined customer loan applications for loan approvals and denials.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Education

Diploma -

Central East High School
Fresno, CA
06.2018

Skills

  • Results-driven
  • Inventory management
  • Operational efficiency enhancement
  • Coaching for skill enhancement
  • Multitasking Abilities
  • Excellent communication
  • Adaptability and flexibility
  • Personnel oversight

Accomplishments

  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

LANGUAGES

English

OTHER

  • Handful of positive referrals with written documentation
  • Consistent top performer in duties tasked with
  • Encouraged to receive constructive criticism
  • Well-rounded and approachable

The Monitoring Association - Support Person of the Year Finalist

My supervisors nominated me for the Support Person of the Year award, submitting their recommendation to The Monitoring Association, which represents electronic security companies nationwide. I was honored to be selected as one of the top three finalists

Timeline

Supervisor

Sonitrol Security
12.2022 - Current

Loan Officer Assistant

Valley Wide Homes
05.2022 - 12.2022

Loan Officer

AmeriFirst
08.2021 - 01.2022

Diploma -

Central East High School

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