JOHNNY HERNANDEZ
Fresno,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Correctional Supervisor
Avenal State Prison
Avenal, CA
08.2005 - 05.2023
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
Correctional Officer
Department of Corrections
Avenal, CA
08.2007 - 09.2017
- Supervised inmates during day-to-day activities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
General Manager
Marie Callender's
Fresno, CA
06.1999 - 02.2005
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Education
High School Diploma -
Fresno Adult School
Fresno, CA06-2003
Skills
- Staff Supervision
- Supervisory Skills
- Inventory Counting
- Records Maintenance
- Surveillance Monitoring
- Administration
- Effective Communication Abilities
References
References available upon request.
Timeline
Correctional Officer
Department of Corrections
08.2007 - 09.2017
Correctional Supervisor
Avenal State Prison
08.2005 - 05.2023
General Manager
Marie Callender's
06.1999 - 02.2005
High School Diploma -
Fresno Adult School
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