Courtney Mitchell
Summary
Currently, I am a Correctional Corporal with the Rockingham County Department of Corrections. In this capacity, I obtain the responsibility of the inmates and officers. I primarily run the processing department, over see all transports, and run the institution as a whole when scheduled as the shift commander.
A dynamic, hardworking, and resourceful correctional supervisor with motivational leadership and training of 5 years. Prior to corrections, I have experience studying the history of the criminal justice system and many of the general areas within in order to better inform, improve, and develop solutions and processes. A visionary with excellent interpersonal communication skills as well as organizational skills to effectively optimize the processes and performances of the system.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Supervisor
Rockingham County Department Of Corrections
06.2019 - Current
- Maintained order within the institution by enforcing rules, regulations, and disciplinary measures consistently and fairly.
- Improved staff morale through open communication, addressing concerns, and recognizing employee achievements.
- Ensured accurate record-keeping by maintaining up-to-date files on inmate behavior, incidents, grievances, and disciplinary actions taken.
- Demonstrated commitment to ethical conduct by modeling integrity in decision-making processes throughout daily operations.
- Oversaw the Processing Department and institution as a whole.
- Monitored and confirmed compliance with safety standards and regulations.
- Collaborated with other departments to ensure seamless coordination of inmate transportation, court appearances, and medical appointments.
- Enhanced inmate safety by implementing effective security procedures and monitoring daily activities.
- Reduced contraband within the facility by conducting thorough inspections and promoting awareness among correctional staff.
- Minimized incidents of violence within the facility through proactive identification of potential conflicts between inmates or staff members.
- Monitored and confirmed compliance with safety standards and regulations.
- Worked with corrections officers to intervene in tense or hostile situations.
- Responded to emergency situations and provided first aid following facility guidelines.
Technical Services
University Of Massachusetts Dartmouth
02.2016 - 05.2019
- Improved system performance by troubleshooting and resolving technical issues swiftly.
- Enhanced customer satisfaction by providing timely and accurate technical support.
- Developed customized solutions for clients, resulting in increased productivity and reduced costs.
- Conducted regular equipment maintenance, prolonging the lifespan of critical systems.
- Contributed to successful project implementations by collaborating closely with project managers, engineers, and other stakeholders throughout all phases of the projects'' life cycle.
- Established a strong reputation among clients for delivering exceptional technical services support consistently through effective communication and followups.
- Conducted Lighting and sound operations for a variety of events ranging from on stage performances to large scale lecture presentations.
Archival Information Specialist
Rochester Electronics
07.2016 - 03.2019
- Improved information accessibility by developing and implementing a user-friendly online catalog system.
- Streamlined data retrieval processes for faster response times and increased customer satisfaction.
- Enhanced the accuracy of search results with regular database maintenance, updates, and quality control measures.
- Optimized metadata tagging to facilitate better search functionality and improve user experience.
- Organized information by studying, analyzing, interpreting and classifying data.
- Prepared reports by collecting, analyzing, and summarizing information.
- Maintained historical records by documenting system changes and revisions.
- Organized, maintained and updated information in computer databases.
Process Server
Same Day Process
10.2018 - 12.2018
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner. Served various court documents such as, subpoenas, summons, writs, and more in multiple settings such as private homes, small businesses, private practices, Superior Court, Small Claims Court, US District Court and government agencies served throughout Washington DC, Virginia and Maryland.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions. Proof of service is conducted through affidavits being filed with Clerk's Offices during regular hours and after hours.
- Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
- Researched defendants' schedules, social media and analyzed personal records to locate defendants. Archival research projects consisted of photocopying specific documents of a business for a client.
- Participated in setting up stings and conducted stakeouts.
- Conducted court issuances on occasion at the US District Court for the District of Columbia.
- Improved communication with law firms by providing regular status updates on document delivery progress.
- Reduced errors in paperwork by meticulously reviewing documents prior to service attempts.
- Collaborated with team members to streamline processes and optimize workload distribution for maximum efficiency.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Assisted colleagues in completing difficult or high-priority assignments, contributing to overall team success and positive outcomes for clients.
- Received papers to be served from attorneys, court clerks and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Thoroughly researched court records such as criminal cases, foreclosures and probate estates.
Education
Bachelor of Science - Crime And Justice Studies
University of Massachusetts - Dartmouth
North Dartmouth, MA05.2019
Skills
- Supervision: Staff, Inmates, Job assignments, Rules of conduct and enforcement, Records maintenance, Ethics, leadership, teamwork
- Management: Training, Scheduling
- Situational: Behavior management, Rehabilitation, Deescalation, Crisis Management, Counseling techniques, Conflict Management, Athletic, MMA, creativity, adaptability, active listening, communication, decision making
- Security: Drug testing, Inmate processing, Surveillance, Crowd control, Inmate movement control, Inmate transportation, Emergency response, First Aid (CPR, AED, other), Searches (general areas, body, body scans), Investigations, Evidence collection, MARS distribution, Fire safety
- Technical: Mac, PC, Microsoft suites, Google suites, Photoshop, Editing, Presentation, Research, Writing, Organization
Certification
- New Hampshire Association of Counties County Corrections Academy
- New Hampshire Association of Counties County Corrections Academy Outstanding Fitness Achievement
- National Institute of Corrections: Assigning Inmate Housing
- National Institute of Corrections: Interpersonal Communication Skills (Courses 1-3)
- National Institute of Corrections: Investigating Sexual Abuse in Confinement Settings
- National Institute of Corrections: Investigating Sexual Abuse in Confinement Settings: Advanced Investigations
- Train the Trainer
- Progressive Defense Systems Law Enforcement Division
- Safe Restraints: The Wrap System
- Oleoresin Capsicum (OC) with exposure
- Practical and Tactical Handcuffing
- Securpass Body Scanner
- Preventing Unlawful Harassment: Employee's Edition
- Axon Academy: X26P and X2: Exposure to both
- Pepperball Technologies: VKS and TCP launchers, Blaster: Exposure to all
Timeline
Correctional Supervisor
Rockingham County Department Of Corrections
06.2019 - Current
Process Server
Same Day Process
10.2018 - 12.2018
Archival Information Specialist
Rochester Electronics
07.2016 - 03.2019
Technical Services
University Of Massachusetts Dartmouth
02.2016 - 05.2019
Bachelor of Science - Crime And Justice Studies
University of Massachusetts - Dartmouth
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