Johnny Herring
LaBelle,FL
Summary
Proven leader in operations and team management, excelling in complex problem-solving and effective communication. At Walmart, I spearheaded initiatives that surged refrigeration health scores by 14%, reflecting my strong capability in product management and fostering team collaboration. My approach consistently enhances customer satisfaction and employee productivity, showcasing my commitment to results through strategic planning and operational improvements.
Overview
23
23
years of professional experience
Work History
Rhvac Manager
Walmart
10.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Drove Ta refrigeration health score 14 percentages points above pervious year to date.
GM Manager
Walmart
01.2023 - 10.2023
- Fostered a positive work environment to improve team morale and productivity levels.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Enhanced employee retention, providing ongoing training and development opportunities.
Hvac Supervisor
City Facilities
10.2020 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Manager
Suretemp Mechanical
02.2001 - 10.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
High School Diploma -
Lee County High School
Sanford, NC06.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Product Management
Timeline
Rhvac Manager
Walmart
10.2023 - Current
GM Manager
Walmart
01.2023 - 10.2023
Hvac Supervisor
City Facilities
10.2020 - 01.2023
Service Manager
Suretemp Mechanical
02.2001 - 10.2020
High School Diploma -
Lee County High School