JOHNNY HUGEE
Los Angeles,Ca
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Detail-oriented leadership with great communication and computer skills and a track record of executing maintenance program proficiencies to exceed operational goals.
Overview
22
22
years of professional experience
Work History
Building Security
Mercury Insurance Group
Los Angeles
08.2014 - Current
- Activated security alarm system to alert emergency responders of dangerous or life threatening incidents
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Facilities Technician
Mercury Insurance
Rancho Cucamonga, CA
11.2010 - 08.2013
- Responded promptly to service requests from tenants or staff members regarding facility needs or emergencies.
- Recorded facilities work in official logs and meticulously tracked and followed recommended maintenance schedules to keep company operating smoothly and meeting customer needs.
- Conducted regular inspections of building interiors for cleanliness and orderliness.
- Installed new lighting fixtures, replaced ballasts and bulbs as needed.
- Inspected facilities and proactively detected and diagnosed potential or actual maintenance or repair needs by listening, looking and using precision measuring and testing instruments.
- Assisted with the setup of conference rooms for meetings or events.
- Organized storage areas in order to maximize efficiency while minimizing clutter.
- Responded to emergency issues quickly to maintain smooth business operations.
- Maintained records of all work performed in a timely manner.
- Assisted with light maintenance and repair of building systems and cleaning equipment to promote business and team productivity.
- Inspected buildings and grounds to identify any safety hazards or needed repairs.
Telecommunication Technician
Mercury Insurance
Los Angeles
04.2002 - 11.2010
- Responded to service requests during and after business hours
- Consistently met deadlines and requirements for all production work orders
- Troubleshot equipment failures and remedied problems to restore functionality
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Coordinated installation of all new users and relocations of existing users
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Education
Telecommunications - Associate of Arts -
Educorp
01.2001
High School Diploma -
East Beverly High School
Skills
- Organization
- Operational improvement
- Team management
- Communications
- Customer service
- MS Office
- Business operations
- Problem resolution
- Process improvement
- Wireless technology
- Surveillance
- Customer needs assessment
- Technical documentation
- PBX Telecom
- Technical support
- Installing equipment
- Strong collaborative skills
Timeline
Building Security
Mercury Insurance Group
08.2014 - Current
Facilities Technician
Mercury Insurance
11.2010 - 08.2013
Telecommunication Technician
Mercury Insurance
04.2002 - 11.2010
Telecommunications - Associate of Arts -
Educorp
High School Diploma -
East Beverly High School
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