Johnny Jacobs
Oakland,MS
Summary
In a long history of driving and being in the service industry and being known for reliability, good planning and excellent customer interactions the goal is always to provide prompt, friendly and professional service at all times.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Schifflett Enterprises Inc
03.2023 - Current
- Expedited deliveries to meet customer deadlines and requirements.
- Upheld high standards of professionalism while representing the company during interactions with customers,
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Fostered positive working relationships with regular customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Deliver Driver
Partin Management LLC
04.2019 - 01.2022
- Managed customer inquiries and complaints in polite and professional manner.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Customer Service Agent
ADT Security Services Canada
06.2012 - 08.2017
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Applied Psychology
University of Mississippi
University, MS05.2002
Skills
- Dependability and Honesty
- Punctual and Reliable
- Valid Vehicle Insurance and Registration
- Vehicle Maintenance
- Conflict Mediation
- Calm and Professional Under Pressure
- Complaint resolution
- Understanding Customer Needs
Timeline
Delivery Driver
Schifflett Enterprises Inc
03.2023 - Current
Deliver Driver
Partin Management LLC
04.2019 - 01.2022
Customer Service Agent
ADT Security Services Canada
06.2012 - 08.2017
Bachelor of Arts - Applied Psychology
University of Mississippi
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