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Hi, I’m
Johnny Lawrence
Brooklyn Center,Minnesota
Summary
Dynamic professional with a proven track record at Meridian Services, excelling in administrative oversight and service excellence. Successfully streamlined operations and enhanced communication, leading to improved efficiency. Skilled in MS Office and employee training, fostering a collaborative environment while achieving organizational goals. Recognized for building strong relationships and driving client satisfaction.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
39
years of professional experience
Work History
Janiking Commercial CLG SvcsMinneapolis, MN
Appointment Setter
07.2025 - 06.2026
Job overview
- Scheduled appointments for potential clients, enhancing lead generation efforts.
- Communicated effectively with clients to understand their needs and preferences.
- Managed follow-up calls to ensure client satisfaction and appointment confirmations.
- Utilized CRM software to track leads and document interactions systematically.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Meridian Services541 Second Ave N
Office Manager/Building Manager/Case Manager Aide
12.2011 - 06.2024
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Supported Case Managers in coordinating appropriate services for clients, enhancing overall quality of care.
- Promoted a positive work environment by fostering strong relationships with colleagues and participating in team-building activities.
- Maintained strict confidentiality regarding sensitive information while adhering to legal guidelines and ethical standards within the field of social work.
- Attended regularly scheduled case management and staff meetings.
- Coordinated with local government to provide resources to clients.
- Supervised -room Building facility and staff of 165 employees.
Somerset ApartmentsBrooklyn Center MN
Apartment Maintenance Technician
11.2011 - 08.2015
Job overview
- Conducted routine inspections of facilities to identify maintenance needs and ensure operational efficiency.
- Performed repairs on plumbing, electrical systems, and HVAC equipment to enhance tenant satisfaction.
- Collaborated with management to prioritize maintenance requests and streamline workflow processes.
- Mentored junior technicians in troubleshooting techniques and best practices for equipment repair.
- Implemented inventory management procedures for maintenance supplies, improving resource allocation efficiency.
- Maintained a safe living environment for residents by quickly addressing any potential hazards or code violations discovered during inspections or reported by tenants.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Enhanced the apartment community''s curb appeal by maintaining landscaping, repairing exterior fixtures, and painting surfaces as needed.
- Reduced downtime for essential building systems by performing routine preventative maintenance on HVAC, plumbing, electrical, and other critical components.
- Contributed to increased resident retention rates by consistently providing high-quality maintenance services that exceed expectations.
- Demonstrated proficiency in diagnosing mechanical issues accurately using various tools such as multimeters, pressure gauges, and diagnostic software applications when applicable.
- Ensured timely completion of work orders by prioritizing tasks based on urgency and coordinating with property management staff.
- Participated in emergency response efforts during inclement weather events or other unforeseen circumstances, providing rapid assistance in addressing damage or safety concerns throughout the property.
- Improved tenant satisfaction by promptly addressing and resolving maintenance concerns in a professional manner.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
New ShopAtlanta, GA
Sales Manager/Salesperson
03.1994 - 08.2007
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Expanded customer base through targeted prospecting and networking efforts.
- Responsible for up to 15-20 employees
Orkin Pest ControlAtlanta Ga
Outside Sales Representative
02.1987 - 10.1999
Job overview
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted in-depth pest control assessments to identify client needs and recommend solutions.
- Delivered presentations on pest management strategies to educate clients and enhance service offerings.
- Managed territory through effective planning and organization of daily sales activities.
- Analyzed market trends to identify new opportunities for business development within assigned region.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with the marketing team on creating effective promotional materials for events and tradeshows.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of daily activities through online customer database.
Education
Massey Business CollageAtlanta, GA
Associate of Science from Business Education/accounting
University Overview
- 3.6 GPA
- Continuing education in Video/Media management
- Completed professional development in Working with people with disabilities and CPR certified
Skills
Telephone etiquette
Cold calling
Time management
Setting appointments
Data verification
Auto dialer systems
Relationship building
Lead qualification
Meeting sales goals
Documentation proficiency
Competitor analysis
Workflow optimization
Effective multitasking
Accomplishments
- Planned and coordinated training in BLUEZONE{DHS} project
- Recognized for creating several company media videos, including Public Service announcement for different company events.
- organizing events for employees to attend rallies at state capitol in support of people with disabilities and the workers who care s for them.
Software
Timeline
Appointment Setter
Janiking Commercial CLG Svcs
07.2025 - 06.2026
Office Manager/Building Manager/Case Manager Aide
Meridian Services
12.2011 - 06.2024
Apartment Maintenance Technician
Somerset Apartments
11.2011 - 08.2015
Sales Manager/Salesperson
New Shop
03.1994 - 08.2007
Outside Sales Representative
Orkin Pest Control
02.1987 - 10.1999
Massey Business Collage
Associate of Science from Business Education/accounting