Johnny Martinez
Seminole,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
07.2022 - Current
- Implemented securit-screening procedures that are central to Transportation Security Administration (TSA) objectives and that will serve to protect the traveling public by preventing any deadly or dangerous objects from being transported aboard an aircraft.
- Assisted in conducting screening of passengers, baggage and cargo.
- Assisted in monitoring the flow of passengers through the screening checkpoint to facilitate orderly and efficient processing of passengers.
- Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
- Participated in information briefings concerning security-sensitive or classified information.
- Screened over thousands passengers per day by verifying ID's and boarding passes
Customer Service Associate
Sam's Club
08.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Caddy's
03.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Associate
Wawa
12.2019 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Arts - Criminology
St. Petersburg College
Clearwater, FL12.2023
Skills
- Fluent Bi-lingual (Spanish/English)
- Crime Prevention
- Behavioral Observations
- Team Development
- Situational Awareness
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Transportation Security Officer
Department Of Homeland Security
07.2022 - Current
Customer Service Associate
Sam's Club
08.2021 - 07.2022
Server
Caddy's
03.2021 - 08.2021
Customer Service Associate
Wawa
12.2019 - 03.2021
Associate of Arts - Criminology
St. Petersburg College
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