Johnny Medford
5900 Nw 44TH St ,FL
Summary
Driven professional with a passion for tackling new challenges. Demonstrates a robust work ethic, adaptability, and outstanding interpersonal abilities. Proficient in working autonomously, swiftly acquiring new skills, and thriving in dynamic environments.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Trulieve
Tamarac, FL
04.2022 - Current
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Planned and managed resources to consistently meet production, quality and cost goals.
Comcast Billing Support
Teleperformance USA
North Lauderdale, FL
11.2019 - 11.2021
- Discussed changes in internal processes and procedures to enforce execution.
- Verified invoice procedures to validate customer contracts and maintain billing communication.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Apple Customer Support TIER 2
Teleperformance USA
North Lauderdale, FL
03.2017 - 11.2019
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Responded to escalated customer issues promptly.
- Ensured compliance with relevant laws, regulations, policies and procedures.
- Trained new customer service representatives on protocols and processes.
Package Handler
FedEx Ground
Pompano Beach, FL
08.2016 - 11.2016
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
Customer Service
Macy's
Coral Springs, FL
10.2015 - 11.2015
- Assisting customers on the sales floor. - Organizing store merchandise.
- Attended to customer service issues.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Education
High School Diploma -
Coral Springs High School
Skills
- Customer-Oriented
- Schedule Management
- Safety Understanding
- Continuous Improvement
- Strategic Planning
Timeline
Shift Supervisor
Trulieve
04.2022 - Current
Comcast Billing Support
Teleperformance USA
11.2019 - 11.2021
Apple Customer Support TIER 2
Teleperformance USA
03.2017 - 11.2019
Package Handler
FedEx Ground
08.2016 - 11.2016
Customer Service
Macy's
10.2015 - 11.2015
High School Diploma -
Coral Springs High School
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