Johnny Mendoza
Las Vegas,NV
Summary
Adept at delivering exceptional customer service and maintaining high cleanliness standards, my tenure at HMSHost showcases a proven track record in hospitality service expertise and effective team collaboration. Leveraging strong work ethic and memory retention, I enhanced guest experiences in high-volume dining, evidenced by a 20% increase in repeat customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
HMSHost
11.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Carnival Cruise Lines
01.2012 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
Bachelor Of Science In Education - History
Lyceum of The Philippines
Manila, Philippines04.2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Food safety practices
- Table bussing
- Suggestive selling
- Point of sale operation
- Allergy awareness
- Beverage preparation
Certification
Alcohol Awareness Training- Issued: July 9, 2024- July 9, 2028
Food Handler Safety Training Card: Expires: July 10, 2027
Timeline
Server
HMSHost
11.2017 - Current
Bartender
Carnival Cruise Lines
01.2012 - 08.2017
Alcohol Awareness Training- Issued: July 9, 2024- July 9, 2028
Food Handler Safety Training Card: Expires: July 10, 2027
Bachelor Of Science In Education - History
Lyceum of The Philippines
Similar Profiles
Alexander SanchezAlexander Sanchez
Crew Member at HMSHostCrew Member at HMSHost
TABITHA FELTYTABITHA FELTY
Server at HMSHostServer at HMSHost
Shetanya TaylorShetanya Taylor
Food Service Manager at HMSHostFood Service Manager at HMSHost