Johnny Nix
Fort Worth,TX
Summary
Dynamic IT Specialist with unique, varied leadership, and customer relationship skills. Prepared to utilize technical expertise and management experience to support organizational goals, and enhance employee careers.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
IT Specialist
Avancez
Arlington, Texas
05.2017 - Current
- Trained staff on new technologies and software applications effectively.
- Configured and maintained network systems to ensure reliable connectivity.
- Developed documentation for IT processes and procedures for user reference.
- Assisted in planning technology upgrades to meet organizational needs effectively.
- Investigated system errors to determine the root cause of the issue and implement solutions accordingly.
- Installed operating systems, applications, patches, updates and various productivity software as needed.
IT Specialist
Robert Half Technology
Arlington, Texas
09.2016 - 05.2017
- See current position
Senior Help Desk Technician
General Dynamics
Fort Worth, Texas
11.2015 - 09.2016
- Provided technical support for software and hardware issues across the world for the Federal Bureau of Investigation.
Helpdesk Support Technician
TEKsystems
Dallas, Texas
01.2015 - 11.2015
- Provided technical support for hardware and software issues across various platforms for Southwest Airlines customer support, flight masters and maintenance schedulers.
Field Service Technician
Virtual Communications Specialists
Athens, Texas
09.2013 - 01.2015
- Installed IT equipment and software at various client sites to ensure operational readiness.
Sales Representative
UltraMobile
Terrell, Texas
06.2013 - 08.2013
Executive Support Technician
Intecon, LLC
Mary Esther, Florida
10.2012 - 05.2013
- Provided technical support for hardware and software issues for Air Force Special Forces C-Suite.
Information Systems Technician
United States Navy
Worldwide
06.2005 - 10.2012
- Troubleshot hardware and software issues for effective resolution.
- Created and documented system procedures and protocols for reference and instruction.
- Trained new personnel on information systems usage and best practices.
- Developed documentation for common processes for both support staff and end-users.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
Soccer Referee
United States Soccer Association
Canton, Texas
08.2000 - 06.2003
- Enforced game rules and monitored game flow to ensure player safety and compliance.
Education
Some College (No Degree) - Information and Communication Technology
Various
WorldwideSkills
- Network and System Administration
- Root Cause Analysis
- Microsoft O365
- SQL query and Stored Procedures
- Cisco Meraki Switches and UI
- VSphere and VMWare Technologies
- Zebra Hardware and ZAMS/DGAM
- Raspberry PI Hardware and Programming
- AutoDesk and CAD Technologies
- Technical documentation
- Backup and recovery
Certification
Texas Peace Officer License - Expired
Timeline
IT Specialist
Avancez
05.2017 - Current
IT Specialist
Robert Half Technology
09.2016 - 05.2017
Senior Help Desk Technician
General Dynamics
11.2015 - 09.2016
Helpdesk Support Technician
TEKsystems
01.2015 - 11.2015
Field Service Technician
Virtual Communications Specialists
09.2013 - 01.2015
Sales Representative
UltraMobile
06.2013 - 08.2013
Executive Support Technician
Intecon, LLC
10.2012 - 05.2013
Information Systems Technician
United States Navy
06.2005 - 10.2012
Soccer Referee
United States Soccer Association
08.2000 - 06.2003
Some College (No Degree) - Information and Communication Technology
Various