Johnny Ortiz
Roswell,NM
Summary
Dynamic and results-driven professional with extensive experience at Whataburger, excelling in customer service and team leadership. Proven ability to enhance team performance through effective training and mentoring, while maintaining a safe and organized work environment. Recognized for resolving customer complaints promptly, contributing to increased satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Team Member
Whataburger
Roswell, NM
08.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Cook
The Ivory Brunch House
Roswell, NM
06.2025 - Current
- Maintained cleanliness and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Crew Chief
Bradshaw & Associates Professional Land Survey and Engineering
Midland, TX
04.2012 - 10.2015
- Maintained cleanliness and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Team Leader
Whataburger
Fort Worth, TX
05.2022 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Manager
Whatabuger
Roswell, NM
02.2016 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
No Degree -
University High School
Roswell, NMSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Leadership qualities
- Workplace safety
- Computer skills
- Creativity and innovation
- Heavy lifting
- Organizing work stations
- Goal setting and achievement
Timeline
Team Member
Whataburger
08.2025 - Current
Cook
The Ivory Brunch House
06.2025 - Current
Team Leader
Whataburger
05.2022 - 06.2024
Manager
Whatabuger
02.2016 - 03.2022
Crew Chief
Bradshaw & Associates Professional Land Survey and Engineering
04.2012 - 10.2015
No Degree -
University High School