JOHNNY ORTIZ
Queen Creek,AZ
Summary
Dynamic leader with a proven track record at Crown Castle, excelling in project management and operational excellence. Skilled in budget forecasting and team empowerment, I drive change through mentorship and process improvement, fostering a culture of collaboration and safety. Recognized for enhancing efficiency and achieving significant cost reductions.
Overview
24
24
years of professional experience
Work History
Manager, Field Operations
CROWN CASTLE
Chandler, USA
10.2023 - Current
- Spearheaded diverse teams, prioritizing professional development and removing operational obstacles to enhance team effectiveness.
- Fostered culture of diversity and psychological safety, resulting in improved creative problem-solving and higher team retention.
- Built relationships across lines of business to resolve roadblocks and support organizational change initiatives.
- Analyzed workflows using Microsoft Excel to identify inefficiencies and propose actionable improvements.
Senior Manager, Implementation
CROWN CASTLE
Louisville, USA
01.2022 - 10.2023
- Led and mentored Implementation Managers, fostering team morale and establishing measurable priorities to align efforts.
- Oversaw project plans, managed schedules, mitigated risks, and defined scopes of work to ensure project alignment.
- Facilitated program execution with structured change management plans and clear communication, ensuring smooth transitions and stakeholder engagement.
- Drove construction strategies at Crown Castle through implementation of standardized processes and tools, enhancing project consistency.
- Managed project budgets and prioritized resources to minimize operating costs and optimize financial performance.
- Coordinated field presence for managed and non-managed construction, resolving site-level issues to maintain project momentum.
- Ensures alignment of field teams with safety protocols and quality milestones to meet goals.
Security Forces Squad Leader (Retired)
AIR NATIONAL GUARD
Louisville, USA
01.2012 - 01.2023
- Planned and executed security policies, procedures, and programs, resulting in improved operational effectiveness.
- Directed force protection duties, mentoring junior service members to advance their careers and improve team readiness.
- Analyzed performance statistics to identify and implement targeted training opportunities, enhancing squad capabilities.
Implementation Manager
CROWN CASTLE
Louisville, Kentucky
01.2020 - 01.2022
- Partnered with other lines of business to implement change and resolve issues
- Analyzed current workflows to identify opportunities for continuous process improvements
- Developed positive working relationships to enhance change management and support informed decision-making
- Delivered consistent coaching and mentoring to peer leaders and team members
- Facilitated difficult conversations, holding myself and others accountable.
Maintenance Process Supervisor
CROWN CASTLE
Denver, USA
01.2014 - 01.2020
- Financial Stewardship: Managed and forecasted R&M and Sustaining CapEx budgets using advanced Excel modeling to ensure fiscal responsibility and informed decision-making.
- Contractor Management: Bidded and managed contractor work while ensuring adherence to timelines and safety standards through collaboration and effective oversight.
- Safety & Compliance: Led quarterly training and utilized audit results as coaching tools to promote high safety standards and compliance across the team.
Communication Shop Foreman / Team Chief
U.S. ARMY
Colorado Springs, USA
01.2002 - 01.2012
- Team-Centric Management: Managed a customer-focused IT help desk, ensuring seven personnel were cross-trained and supported to handle high-pressure situations.
- Achievement: Recognized with the Leadership Award for a 'people-first' approach that resulted in zero security incidents and increased productivity.
- Supervised daily operations of maintenance and repair tasks for military vehicles.
- Managed scheduling and assignment of tasks for shop personnel effectively.
- Coordinated training sessions to enhance skills and safety knowledge among staff.
Education
Bachelor of Science -
Western Governors University
12.2026
Project Management Certifications - Fundamentals & Practical Application
Univ. of Louisville
Senior Leadership Development Graduate -
Maxwell AFB & Fort Gordon
Skills
- Project management
- Workflow optimization
- Process improvement
- Operational excellence
- Financial acumen
- Budgeting and forecasting
- Vendor negotiations
- Technical proficiency
- Excel expertise
- Microsoft Office 365 suite
- PowerPoint presentations
- Teams collaboration
- Word processing
- Servant leadership
- Talent development
- Team empowerment
Education And Professional Development
- Bachelor of Science (In Progress), Western Governors University, 12/2026
- Project Management Certifications (Fundamentals & Practical Application), Univ. of Louisville
- Senior Leadership Development Graduate, Maxwell AFB & Fort Gordon, (Distinguished Honor Grad)
Leadership Philosophy
My approach is rooted in servant leadership: I lead by serving the needs of my team, ensuring they have the tools, coaching, and psychological safety required to innovate. I believe that by prioritizing the development and well-being of people, operational excellence and financial success naturally follow.
Timeline
Manager, Field Operations
CROWN CASTLE
10.2023 - Current
Senior Manager, Implementation
CROWN CASTLE
01.2022 - 10.2023
Implementation Manager
CROWN CASTLE
01.2020 - 01.2022
Maintenance Process Supervisor
CROWN CASTLE
01.2014 - 01.2020
Security Forces Squad Leader (Retired)
AIR NATIONAL GUARD
01.2012 - 01.2023
Communication Shop Foreman / Team Chief
U.S. ARMY
01.2002 - 01.2012
Bachelor of Science -
Western Governors University
Project Management Certifications - Fundamentals & Practical Application
Univ. of Louisville
Senior Leadership Development Graduate -
Maxwell AFB & Fort Gordon