Johnny Pantoja
Tesla
Fresno,CA
13
years of professional experience
Technician delivering customer-facing repairs, remote diagnosis, and on-site appointment preparation for electric vehicles. Resolves client concerns with clear communication, accurate troubleshooting, and practical customer education at the service location. Supports efficient field service by coordinating visits, setting up work orders, and completing repairs in a mobile environment.
Work History
Service Technician Lead
3 Years 2 Months- Oversaw production flow planning and delegated tasks to optimize efficiency.
- Resolved client concerns through effective diagnosis and de-escalation strategies.
- Mentored technicians through comprehensive training and support programs.
- Supervised internship associates, providing essential training and continuous support.
Mobile Service Technician
1 Year- Managed customer interactions to facilitate efficient repairs.
- Addressed and mitigated client concerns with a proactive approach.
- Oversaw scheduling and preparation for client appointments.
- Executed remote diagnostics to enhance service efficiency.
- Guided customers in understanding product functionality.
Lead Quality Inspector
5 Months- Facilitated escalation of quality issues to drive resolution processes.
- Guided associates in their development and performance.
- Analyzed and enhanced CVs to meet quality standards.
- Led root cause analysis to troubleshoot equipment failures.
- Oversaw training programs for end-of-line repair teams.
Collision Technician
3 Years 2 Months- Achieved high-quality repairs through effective heavy structural diagnostics.
- Delivered exceptional results in paintless dent repair, enhancing vehicle value.
- Completed final body preparation to ensure flawless finishes.
- Developed efficient repair planning strategies to streamline operations.
- Elevated cosmetic craftsmanship, significantly improving vehicle appearance.
- Diagnosed vehicle damage and determined repair strategies to restore functionality and aesthetics.
- Executed repairs on high-voltage battery systems, ensuring compliance with safety standards.
- Collaborated with cross-functional teams to streamline workflow and improve turnaround times.
Body Shop Team Lead
6 Months- Assisted in production processes within BIW manufacturing operations. Supported teams in achieving project milestones. Contributed to maintaining quality standards in manufacturing.
- Executed detailed measurements and assessments at jig stations to support manufacturing efficiency and product integrity.
- Streamlined documentation processes and established standards for consistency.
- Developed and implemented training programs to empower associates in their roles.
- Led cross-functional teams to streamline product development processes.
- Implemented process improvements that enhanced efficiency and reduced project timelines.
- Mentored junior team members, fostering skill development and collaboration.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Launched quality assurance practices for each phase of development
Collision Technician
1 Year- Achieved efficient repair planning and reassembly through effective collaboration.
- Delivered exceptional cosmetic craftsmanship that enhanced aesthetic appeal.
- Completed structural repairs that restored safety and functionality.
Collision Technician
2 Years- Assisted in technical apprenticeship programs to develop practical skills.
- Contributed to planning and reassembling repairs for various projects.
- Participated in structural training to enhance understanding of building processes.
- Supported facility maintenance efforts to ensure operational functionality.
- Applied cosmetic craftsmanship techniques for aesthetic improvements.
Assistant Manager
3 Years- Outstanding Customer Service
- Supervised Team
- Trained New Employees
- Recorded Daily Financial Intake & Completed Bank Deposits
- Recorded & Purchased Inventory
- Routinely Performed Quality Checks
Education
Associate of Applied Science - Automotive Collision Repair Technology
- Achieved Highest Certification in Automotive Collision Repair Technology
- Dean’s Honor Roll
Skills
Auto collision repair
Heavy structure diagnostics
Auto refinishing
Paintless dent repair
Suspension/chassis diagnostic
Electrical diagnostics
Technical report writing
Customer service
Training & coaching
Shop scheduling
Production flow management
Timeline
Service Technician Lead
Tesla
01.2023 - 03.2026Read More
Lead Quality Inspector
Tesla
06.2022 - 11.2022Read More
Mobile Service Technician
Tesla
01.2022 - 01.2023Read More
Collision Technician
Tesla
04.2019 - 06.2022Read More
Body Shop Team Lead
Faraday Future
04.2019 - 10.2019Read More
Collision Technician
Michael’s Collision Center
01.2018 - 01.2019Read More
Collision Technician
Travelers Body & Fender Works
01.2016 - 01.2018Read More
Assistant Manager
Jamba Juice
01.2013 - 01.2016Read More
Fresno City College
Associate of Applied Science from Automotive Collision Repair Technology
Read More