Johnny Perry
Customer Service Representative
Mesquite,Tx
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Motivated and focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee and company objectives.
Overview
15
15
years of professional experience
Work History
Owner Operator
On Point Barbershop
Mesquite, TX
01.2010 - Current
- Welcoming clients and consulting with them on their desired hairstyles
- Cutting and trimming hair according to clients' instructions
- Styling hair using chemical solutions and styling tools
- Shaving, trimming and shaping clients’ beards and mustaches
- Washing and conditioning clients’ hair
- Offering hair treatments and coloring
- Ensuring that combs, scissors, razors, and other instruments are cleaned and sanitized after each use.
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Concierge
Dallas Cowboys
Arlington, TX
09.2009 - 01.2010
- Managing reservations
- Offering information, support, and personalized service
- Helping with errands
- Providing recommendations
- Ensuring guests have a pleasant experience.
SHIFT SUPERVISOR
TOM THUMB service Station
Mesquite, TX
02.2009 - 09.2009
- Oversee employee performance and provide feedback to improve productivity and efficiency
- Address customer inquiries and complaints, ensuring high levels of customer satisfaction
- Manage staff schedules for specific shifts, ensuring adequate coverage at all times.
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained accurate records of daily transactions and deposits.
- Developed strategies for improving operational efficiency and customer service levels.
- Coordinated with other departments to ensure smooth workflow between shifts.
Education
TEXAS BARBER COLLEGE -
05.2008
High School Diploma -
Dr John Horn High School
Mesquite, TX05.2004
Some College (No Degree) - Business Administration And Management
Boise State University
Boise, IDSkills
- Communication skills
- Leadership skills
- Problem-solving skills
- Analytical skills
- Time management skills
- Poised under pressure
- Proficient with POS system
- Operations Oversight
- Personnel Management
- Data Entry
- Complaint resolution
- Paperwork Processing
- Report Generation
- Product Knowledge
- Consultative Sales
- Inbound and Outbound Calling
- Data Collection
- 10-Key
- Building rapport
- Product Sales
- Product Promotion
- Technical Support
- Word Processing
- Advanced clerical knowledge
- Proofreading
- Error identification
- Data accuracy
- Filing and data archiving
- Bookkeeping
- Medical Billing
- Mail handling
Websites
Hobbies and Interests
- Theater
- Environmental conservation
- Art
- Hiking
- Skiing
- Travel
- Billiards
- Football
- Golf
- Stocks
- New construction
Affiliations
- Play competitive Flag Football
- I do art( Draw and Paint)
- Play amatuar Billiards
- Watch Anime
Languages
English
Native/ Bilingual
Timeline
Owner Operator
On Point Barbershop
01.2010 - Current
Concierge
Dallas Cowboys
09.2009 - 01.2010
SHIFT SUPERVISOR
TOM THUMB service Station
02.2009 - 09.2009
TEXAS BARBER COLLEGE -
High School Diploma -
Dr John Horn High School
Some College (No Degree) - Business Administration And Management
Boise State University