Johnny Sosa
Hialeah
Summary
Results-oriented Sales Professional skilled in customer relationship management and strategic selling. Enhances customer loyalty through innovative sales strategies and exceptional service delivery. Experienced in office management, accounting, dispatching, and vendor negotiations, recognized for outstanding customer service and effective team collaboration.
Overview
2027
2027
years of professional experience
Work History
Owner
Elite Pokemon/ Online Card Shop
Hialeah
03.2024 - Current
- Developed targeted sales strategies that increased customer engagement and loyalty.
- Conducted market research to pinpoint new sales opportunities and emerging trends.
- Analyzed sales data to improve inventory management and product selection.
- Ensured smooth operations by performing routine duties effectively.
- Resolved customer issues with knowledgeable and friendly service, contributing to high satisfaction rates.
- Conducted live auctions for various items, engaging bidders effectively.
- Managed auction setup, ensuring all items were properly displayed and organized.
- Researched and appraised items to determine value and set opening bids.
- Completed administrative and sales paperwork for items auctioned and sold.
Carrier
Rosie Sosa Office Services Inc
Hialeah
02.2018 - Current
- Delivered packages efficiently to various locations ensuring timely distribution.
- Updated clients on delivery schedules and changes, ensuring clarity and satisfaction.
- Managed shipment paperwork, including manifests and bills of lading, to streamline operations.
- Processed address changes to ensure accurate mail delivery for residences and businesses.
E-commerce Shipping Manager
Luminaire
Doral
2017 - 2018
- Established partnerships with shipping and logistics providers, enhancing pricing structures and ensuring timely deliveries.
- Oversaw logistics operations, coordinating incoming deliveries and supervising team tasks to maintain workflow.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Streamlined documentation processes for export and import shipments.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
Education
Associate of Science - Electrical Engineering
Miami Dade College
Miami, FLSkills
- Route optimization
- Delivery scheduling
- Shipment documentation
- Shipment coordination
- Customer relationship management
- Market analysis
- Business development
- Time management
- Computer savvy
- Cloud software utilization
- Math and computer skills
- Problem solving
- Leadership and communication
- Customer service
Timeline
Owner
Elite Pokemon/ Online Card Shop
03.2024 - Current
Carrier
Rosie Sosa Office Services Inc
02.2018 - Current
E-commerce Shipping Manager
Luminaire
2017 - 2018
Associate of Science - Electrical Engineering
Miami Dade College