Johnny Soumphonphakdy
Austin,TX
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
3
3
years of post-secondary education
25
25
years of professional experience
Work History
Bar Manager / Head Bartender
Wu Chow
Austin, TX
11.2017 - Current
- Managed bar operations for Wu Chow's restaurant service
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Trained bartenders on drink standards and guest service
- Scheduled shifts for bar staff to optimize coverage bar staff and adjusted shift coverage
- Monitored liquor inventory and ordered bar supplies
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Built cocktail menus for Wu Chow's beverage program
- Enforced alcohol safety and responsible service policies
- Resolved guest concerns with calm, professional service
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Head Bartender / Corporate Trainer
Uncle Julio’s Fine Mexican
Dallas, TX
05.2002 - 07.2017
- Trained bartenders on drink standards and guest service
- Monitored liquor inventory and ordered bar supplies
- Coordinated with kitchen staff on food and drink timing
- Resolved guest concerns with calm, professional service
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption to encourage safety.
- Monitored cash intake to reduce discrepancies.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
Education
Associates Certificate - Culinary Arts
The Art Institute of Dallas
Dallas, TX 05.2010 - 07.2013
High School Diploma -
L.V. Berkner High School
Richardson, TXSkills
- Cocktail development
- Bar inventory control
- Beverage cost control
- Alcohol compliance
- POS systems
- Vendor ordering
- Cash handling
- Team leadership
- Attention to detail
- Proficient in mixology
- Conflict resolution
- Problem solving
Timeline
Bar Manager / Head Bartender
Wu Chow
11.2017 - Current
Associates Certificate - Culinary Arts
The Art Institute of Dallas
05.2010 - 07.2013
Head Bartender / Corporate Trainer
Uncle Julio’s Fine Mexican
05.2002 - 07.2017
High School Diploma -
L.V. Berkner High School