Johnny Thomas
Broussard,LA
Summary
Dynamic leader with a proven track record at Walmart, adept in project management and team leadership. Excelled in enhancing customer satisfaction and employee productivity through effective problem-solving and conflict resolution. Skilled in staff training and performance monitoring, ensuring high-quality service delivery and operational efficiency. Achieved significant improvements in team capability and customer relations.
Overview
3
3
years of professional experience
Work History
Front End TL
Walmart
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Remodel OPL/ISG
Walmart
04.2024 - 08.2024
- Delivered outstanding results under tight deadlines by adopting creative problem-solving techniques during challenging projects.
- Mentored junior remodel specialists assisting them in developing their skillset increasing overall team capability.
- Developed strong client relationships through exceptional communication skills, resulting in repeat business and referrals.
- Reduced project delays through proactive risk management measures addressing potential issues before they became critical roadblocks.
- Ensured high-quality results by closely monitoring project progress and making necessary adjustments as needed.
- Improved team productivity by implementing efficient task delegation and time management strategies.
- Maintained a safe work environment by strictly adhering to company safety policies and industry regulations.
- Operated forklifts and boom lifts to complete various tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials and equipment onto and off construction sites.
Education
Westgate High School
05-2021
Skills
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Project management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Customer relationship management
- Inventory control
- Delegation
Timeline
Remodel OPL/ISG
Walmart
04.2024 - 08.2024
Front End TL
Walmart
08.2021 - Current
Westgate High School