Johnny Tilley
Goodwill Memphis Inc.
Germantown,TN
27
Years of experience
Results-driven professional with a strong foundation in operations management. Highly Proficient at enhancing new business processes to steadily increase financial performance with a keen eye on compliance and company goals. Skilled in budget management and relationship building, consistently achieving initiatives that increase community engagement and improve performance effectiveness.
Work History
Director of Attended Donation Centers
3 Years 10 Months- Oversaw daily operations to enhance organizational efficiency and service delivery.
- Developed and implemented strategic initiatives to increase community engagement and program effectiveness.
- Cultivated partnerships with local businesses to expand employment opportunities for clients.
- Analyzed program performance metrics to identify areas for improvement and drive decision-making processes.
- Provided mentorship and training to staff, enhancing skill levels and professional development opportunities.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Loss Prevention Specialist
1 Year- Conducted thorough investigations to identify theft and fraud incidents.
- Collaborated with management to develop and implement loss prevention strategies.
- Monitored surveillance systems to ensure compliance with security protocols.
- Trained staff on loss prevention best practices and incident reporting procedures.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
- Spearheaded the implementation of new technology systems for enhanced surveillance capabilities within the store environment.
- Reviewed and updated store security policies and procedures.
Cash Specialist
5 Years 6 Months- Processed cash transactions efficiently, ensuring accuracy and compliance with company policies.
- Managed daily cash reconciliation, minimizing discrepancies through attention to detail.
- Assisted in training new team members on cash handling procedures and best practices.
- Implemented improvements to cash handling processes, enhancing workflow efficiency.
- Managed high-volume cash transactions while maintaining strict adherence to company policies and regulations.
- Managed currency ordering and supply levels, ensuring adequate cash availability for daily operations while minimizing excess inventory.
Operations Non-Commissioned Officer
18 Years 9 Months- Led operational planning and execution for mission readiness across diverse units.
- Managed logistics operations, ensuring timely delivery of supplies and equipment.
- Coordinated training programs to enhance soldiers' operational capabilities and readiness.
- Streamlined workflow processes, resulting in improved efficiency and reduced downtime.
- Developed contingency plans to mitigate risks during critical missions and exercises.
- Mentored junior non-commissioned officers on leadership and operational best practices.
- Analyzed performance metrics to identify areas for improvement in unit operations.
Education
Associate of Science - Biology
Skills
Strategic Planning
Community and Public Relations
Strategic Leader
Organizational Culture
Financial Stewardship
Risk Management
Organizational Development
Data Analytics
Accomplishments
- Achieved a reduction of $3M expenditures by incorporating process efficiencies.
- Maintained a 5% or less vacancy rate with over 30 sites across 24 counties spanning 2 states.
- Created/Implemented processes and procedures to ensure world class customer service resulting in a 10% increase in operational metrics.
- Intricate part of senior leadership team who drove a 9% increase in revenue
Timeline
Loss Prevention Specialist
Goodwill Memphis Inc.
12.2022 - 12.2023Read More
Director of Attended Donation Centers
Goodwill Memphis Inc.
12.2022 - CurrentRead More
Cash Specialist
Federal Reserve Bank of St. Louis
06.2017 - 12.2022Read More
Operations Non-Commissioned Officer
United States Army
09.1999 - 06.2018Read More
Lonestar College
Associate of Science from Biology
Read More