Karrie Kapsak
Summary
Skilled leader with background in strategic planning, team leadership, and project management. Strengths lie in communication, problem-solving and negotiation skills that foster strong relationships and drive operational success. Previous work has resulted in streamlined processes, improved productivity, and enhanced employee engagement.
Overview
9
9
years of professional experience
Work History
Associate Director, Student Centers and Operations
University of Richmond
Richmond
05.2022 - Current
- Lead day-to-day operations and strategic oversight of multiple student-centered facilities, ensuring safe, accessible, and student-focused environments across high-traffic campus spaces.
- Serve as primary liaison to campus partners (Facilities, Risk Management, Events & Conferences, University Police, IT) to coordinate maintenance, security, renovations, and long-term space planning.
- Supervise professional, part-time, and student staff overseeing front desk operations, student services, marketing/communications, and specialty facilities, providing coaching and performance management.
- Oversee space scheduling, approvals, and event logistics for student organizations and campus-wide events, ensuring compliance with facility policies and effective execution.
- Manage operational oversight of fraternity and sorority housing facilities (10+ buildings), including lease coordination, maintenance, and collaboration with General Counsel and national organizations.
- Manage procurement, budgets, and fleet operations for CSI, ensuring financial compliance, efficient resource allocation, and adherence to university safety policies.
Event Coordinator
Virginia Commonwealth University, VCU
Richmond
07.2019 - 05.2022
- Coordinated logistics for high-volume university events, ensuring timely execution and effective post-event analysis.
- Managed vendor relationships, negotiating contracts and securing necessary services for successful events.
- Designed contracts, collected fees, and booked venues to facilitate event planning.
- Tracked key metrics post-event, including attendance and revenue, to evaluate success and identify improvement areas.
- Implemented marketing strategies across social media, email campaigns, and print advertising to enhance event attendance.
Undergraduate Admissions Counselor
Virginia Commonwealth University, VCU
Richmond
07.2018 - 07.2019
- Conducted local and regional informational sessions for prospective students and families.
- Developed relationships with high school counselors to strengthen outreach initiatives.
- Managed inquiries via phone, email, and in-person regarding admissions processes and deadlines.
- Analyzed academic records of prospective students to assess admission eligibility.
- Organized college fairs and high school visits to promote institution's programs.
Training and Recruitment Coordinator
Northwestern Mutual
Richmond
01.2018 - 07.2018
- Conducted orientation sessions for new hires, detailing company policies and benefits.
- Supported onboarding processes by completing background checks and drug screenings.
- Managed recruitment process, ensuring accurate and timely completion of paperwork and licensure.
- Assisted in developing and implementing effective onboarding programs for new employees.
Food and Beverage Supervisor
Hilton
Richmond
09.2017 - 12.2017
- Supervised daily operations of food and beverage services at a premier hotel.
- Trained and mentored staff on service standards and hospitality practices.
- Ensured compliance with health and safety regulations in food service areas.
- Developed schedules to optimize staff coverage during peak hours.
- Addressed guest inquiries and resolved issues to enhance customer satisfaction.
Innkeeper
The Inn at Five Points
Saratoga Springs
05.2017 - 09.2017
- Managed daily operations of guest services and front desk activities.
- Oversaw housekeeping and maintenance teams to ensure facility cleanliness.
- Coordinated event planning and execution for guests and group bookings.
- Maintained inventory of supplies and equipment for smooth operations.
- Collaborated with local vendors to enhance guest experiences through partnerships.
- Processed payments from customers using cash registers or credit card machines.
Education
Master of Science - Educational Leadership
Virginia Commonwealth University
Richmond, VA12-2020
Master of Science - Hospitality Management
James Madison University
Harrisonburg, VA05-2017
Skills
- Facility management
- Budget oversight
- Event logistics
- Staff supervision
- Strategic planning
- Vendor negotiation
Timeline
Associate Director, Student Centers and Operations
University of Richmond
05.2022 - Current
Event Coordinator
Virginia Commonwealth University, VCU
07.2019 - 05.2022
Undergraduate Admissions Counselor
Virginia Commonwealth University, VCU
07.2018 - 07.2019
Training and Recruitment Coordinator
Northwestern Mutual
01.2018 - 07.2018
Food and Beverage Supervisor
Hilton
09.2017 - 12.2017
Innkeeper
The Inn at Five Points
05.2017 - 09.2017
Master of Science - Educational Leadership
Virginia Commonwealth University
Master of Science - Hospitality Management
James Madison University