Johnny Truong
Orlando,FL
Summary
Dynamic professional with a strong background in customer service and communication, honed at Dr. Phillips Animal Hospital. Proven ability to enhance client satisfaction through effective appointment management and a welcoming atmosphere. Skilled in Microsoft platforms and inventory management, consistently delivering results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Seasonal Christmas Lighting
Tropical Window Cleaning
10.2024 - Current
- Installed Christmas lights and reviewed estimates with clients to clarify service details and negotiate pricing, ensuring customer satisfaction and alignment with budget expectations.
- Executed daily tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist
Dr. Phillips Animal Hospital
07.2024 - 09.2025
- Welcomed clients and their pets at reception, fostering a friendly environment.
- Checked in clients for appointments, loaded pets and clients into treatment rooms, managed multiline phone system, scheduled appointments via phone and email, organized files, prepared documents for signatures, and maintained a clean and tidy lobby at Dr. Phillips Animal Hospital.
- Managed appointment scheduling using veterinary practice management software.
- Answered phone calls, addressed inquiries, and provided information about services offered.
Busser, Host, Barback, To-Go
Grimaldi's Pizzeria
09.2020 - 07.2022
- Bussed tables, seated guests, picked up online and phone orders, and assisted bartenders with beverage preparation to enhance overall dining experience.
- Gained practical experience in customer service and bartending, fostering strong relationships with guests.
Grill, Car-hop
Sonic
06.2018 - 08.2020
- Delivered food and beverages to customers quickly and accurately.
- Cooked and prepared food and beverages, managed inventory, took drive-thru orders, and delivered orders to customers, ensuring timely service and customer satisfaction.
- Maintained cleanliness of dining areas and service equipment.
- Operated point-of-sale system for customer orders and payments.
Education
AA -
Valencia College Orlando Fl
Orlando, FL04-2026
Diploma -
Palm Beach Gardens Highschool
Palm Beach Gardens06-2021
Skills
- Outdoor installation
- Project coordination
- Sales strategies
- Customer service
- Inventory management
- Adaptability
- Microsoft platforms
- Hands-on experience
- Adaptability
- Communication skills
- Technical proficiency
Hobbies and Interests
- Marketing
- Basketball
- Volleyball
- Video Games
- Music
- Fish Keeping
- Run Club
- Movies
Languages
- Vietnamese
- English
Timeline
Seasonal Christmas Lighting
Tropical Window Cleaning
10.2024 - Current
Receptionist
Dr. Phillips Animal Hospital
07.2024 - 09.2025
Busser, Host, Barback, To-Go
Grimaldi's Pizzeria
09.2020 - 07.2022
Grill, Car-hop
Sonic
06.2018 - 08.2020
AA -
Valencia College Orlando Fl
Diploma -
Palm Beach Gardens Highschool