Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Johnny Vargas

Raleigh,NC

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

12
12
years of professional experience

Work History

Server

CMX Cinebistro
12.2021 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

IT Technical Support

Ubisoft Entertainment
Cary, NC
11.2018 - 10.2021
  • Provide IT Support via Live Chat to gamer's who play the
    companies AAA rated games.
  • Handling of complex technical troubleshooting across various devices such as: personal computers, game consoles, routers, mobile phones, and much more
  • Assisting the companies development teams as well as quality
    assurance team in gathering information for various issues such as
    technical bugs, customer sentiment, and trending issues.

Customer Support Agent

Conduent Inc
Cary, NC
08.2017 - 11.2018
  • Worked in a call center environment, handling issue resolution for
    our client's customers in the health insurance field.
  • Educated our client's health insurance members by providing
    information on their summary of benefits for specific plans.
  • Assisted members in resolving issues with specific insurance claims
    including but not limited to: billing, setting claims, and handling
    referrals for in-network physicians.

Easy Tech Specialist

Staples Inc.
Cary, NC
09.2010 - 08.2017
  • Assisted clients in troubleshooting issues with their personal
    computers, printers, and routers. Common issues included removing
    malware, installing software, replacing hardware, and performing
    general diagnostics.
  • Trained users on desktops, laptops and mobile devices.
  • Installed and updated computer hardware and software.

Education

High School Diploma -

Athens Drive High School
Raleigh, NC
2010

Skills

  • Upselling Products and Services
  • Customer Retention Strategies
  • High-Volume Dining
  • Cocktail Knowledge
  • Waiting Tables

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

CMX Cinebistro
12.2021 - 08.2022

IT Technical Support

Ubisoft Entertainment
11.2018 - 10.2021

Customer Support Agent

Conduent Inc
08.2017 - 11.2018

Easy Tech Specialist

Staples Inc.
09.2010 - 08.2017

High School Diploma -

Athens Drive High School

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Johnny Vargas